Submitted by haneytm on Thu, 12/16/2021 - 16:50
How to Reach Us

Need to submit a service request?

Reach us by phone
During the Call Center hours listed below
Call us at 3-1-1 or 804-646-7000
Or Submit Anytime
on  Or download our mobile app


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For non-311 issues, see our Helpful Numbers page.
Call Center Hours
Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 5:00 pm

9:00 am – 5:00 pm **

Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm
** Opens late to allow for agent briefings

Call Center is OPEN during the hours listed above regardless of weather.

Call Center is CLOSED on weekends and City holidays.

Important Dates Logo

RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below.
July 2022
Monday July 4, 2022  
  City Holiday - July 4th Observed
Saturday July 8, 2022  
  Westover Gardens Neighborhood Cleanup
Saturday July 16, 2022  
  Stratford Hills, Willow Oaks Neighborhood Cleanup
Saturday July 23, 2022  
  Windsor Farms, University of Richmond Neighborhood Cleanup
Saturday July 30, 2022  
  Stony Point, Huguenot Neighborhood Cleanup
August 2022
Friday August 5, 2022  
  Personal Property Taxes Due
Saturday August 6, 2022  
  Bellevue, Ginter Park, Washington Park Neighborhood Cleanup
Saturday August 13, 2022  
  Northside, Highland Park Neighborhood Cleanup
Saturday August 20, 2022  
  Church Hill and Fulton Neighborhood Cleanup
Saturday August 27, 2022  
  Newtowne, Carver and Jackson Ward Neighborhood Cleanup