Submitted by haneytm on Thu, 12/16/2021 - 16:50
How to Reach Us

Need to submit a service request?

Reach us by phone
During the Call Center hours listed below
Call us at 3-1-1 or 804-646-7000
Or Submit Anytime
on  Or download our mobile app


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For non-311 issues, see our Helpful Numbers page.
Call Center Hours
Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 5:00 pm

9:00 am – 5:00 pm **

Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm
** Opens late to allow for agent briefings

Call Center is OPEN during the hours listed above regardless of weather.

Call Center is CLOSED on weekends and City holidays.

Important Dates Logo

RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below.
November 2022
Tuesday November 8, 2022  
  City Closed - Election Day
Friday November 11, 2022  
  City Holiday - Veteran's Day
Saturday November 12, 2022  
  Windsor Farms, University of Richmond, Far West End Residents - Neighborhood Cleanup
Saturday November 19, 2022  
  Stony Point, Huguenot Residents - Neighborhood Cleanup
Wed-Fri November 23 - 25  
  City Holiday - Thanksgiving
December 2022
Friday December 23, 2022  
  City Holiday - Winter Holiday
Monday December 26, 2022  
  City Holiday - Winter Holiday