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How to Reach Us

Need to submit a service request?

Reach us by phone
During the Call Center hours listed below
Call us at 3-1-1 or 804-646-7000
Or Submit Anytime
on RVA311.com  Or download our mobile app

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For non-311 issues, see our Helpful Numbers page.
Call Center Hours
Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 5:00 pm
Wednesday

9:00 am – 5:00 pm **

Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm
** Opens late to allow for agent briefings

Call Center is OPEN during the hours listed above regardless of weather.

Call Center is CLOSED on weekends and City holidays.

Important Dates Logo

RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below.
February 2024
Monday February 19, 2024  
  City offices closed in observance of Presidents' Day