Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Children, Families and Adults (CF&A)

The Division of Children, Families and Adults is responsible for providing an array of services to support and strengthen Richmond’s children, families and adults and to ensure that they are safe and secure in their own homes and in the community.

Family Preservation Services

Family Preservation Services provides assistance to families with children who are in need of emergency and supportive services. The focus of service delivery is to strengthen families to enable them to remain independent in their homes and to keep children safe and well. 

Through the program, staff will address concerns identified by the family and provide services to minimize risk of homelessness, improve family communication, meet family goals and prevent out of home placement of children. A family services worker will assess the situation, develop a service plan with the family around their identified needs and provide appropriate referrals and emergency interventions as required. The family services worker may also collaborate with court, schools, counselors and other professionals in service planning and delivery.

For more information on the services available, please call (804) 646-0180.