Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Children, Families and Adults (CF&A)

The Division of Children, Families and Adults is responsible for providing an array of services to support and strengthen Richmond’s children, families and adults and to ensure that they are safe and secure in their own homes and in the community.

Child Protective Services

The Child Protective Services Program documents, assesses and investigates reports of alleged child abuse and/or neglect. In order for Child Protective Services to accept and respond to a report, it must be considered valid in all four of the following validity criteria: The alleged victim child or children are under the age of 18 at the time of the complaint/report, the alleged abuser must be a caretaker of the child, and, the circumstances/complaint alleges child abuse and/or neglect as defined in the Code of Virginia, and in guidelines established by the Virginia Department of Social Services. 

Child Protective Services strives to provide children with a stable and safe home environment. When possible, staff will work to preserve the family by enhancing the parent's ability to provide care for their child and reducing the risk of future abuse or neglect. A full range of services is available to families involved with Child Protective Services including referrals for parenting education, substance abuse treatment, mental health treatment, counseling, medical assistance, financial assistance, budgeting, housing assistance and mentoring programs. 

For more information about Child Protective Services, or to report suspected child abuse or neglect during regular business hours, please call (804) 646-0438

If you are attempting to report a concern after business hours or a concern about a child who does not live in the City of Richmond area, please call (800) 552-7096