Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Economic Support and Independence (ES&I)

The Division of Economic Support and Independence focuses on promoting economic stability and independence for single adults and families.

Auxiliary Grant

Auxiliary grants are offered to city residents who are age 65 or over, blind, or disabled, and who are also living in an assisted living facility or adult foster care home. The Auxiliary Grant recipient may use the funds in order to pay for the care provided by the home. Individuals who receive money from this program are also eligible for Medicaid. The Auxiliary Grant program works closely with Adult Services. 


To be eligible, a person must

  • Be 65 years or older, blind or disabled 
  • Have countable resources of less than $2,000 for one person and $3,000 for a couple. 
  • Have countable income that is less than the approved rate for the home, plus an allowance for personal items. 
  • File an application in the locality where the person lived prior to entering the adult care residence, or adult family care home. 
  • Have been assessed and determined to need care in an adult care residence or an adult family placement. 

Apply for an Auxiliary Grant

City of Richmond Department of Social Services
900 E. Marshall St.
Richmond, VA 23219 

For More information:

  • Call 3-1-1 for information on the application process or to speak with a customer service representative. 
  • Visit one of our three Social Services locations for assistance. 

Helpful Information

Virginia Department of Social Services – Auxiliary Grants 
Assisted Living Facilities Accepting Auxiliary Grants