Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Economic Support and Independence (ES&I)

The Division of Economic Support and Independence focuses on promoting economic stability and independence for single adults and families.

General Relief


General Relief (GR) provides limited financial assistance to individuals and families. Someone who is eligible for assistance from Temporary Assistance for Needy Families (TANF) or Supplemental Security Income (SSI) may be eligible for GR. 

You may be eligible for General Relief if you: 

  • Are able to work, but are unemployed (pregnant women);
  • Are unable to work because of a disability, or because of illness in the family;
  • Are in an adult care residence, a treatment center, halfway house, or group home;
  • Have applied for Supplemental Security Income(SSI );
  • Have a minor child in the home but do not qualify for TANF because the child does not meet the family member/relationship requirement;
  • Have emergency shelter needs;
  • Require burial assistance up to $500 per burial. 


Apply for General Relief

City of Richmond Department of Social Services
900 E. Marshall St.
Richmond, VA 23219


For more information:

Call 3-1-1 for information on the application process or to speak with a customer service representative. 
Visit one of our three Social Services locations for assistance.