Contact Information:

Social Services
City of Richmond


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Children, Families and Adults (CF&A)

The Division of Children, Families and Adults is responsible for providing an array of services to support and strengthen Richmond’s children, families and adults and to ensure that they are safe and secure in their own homes and in the community.

Homeless Services

City of Richmond Outreach Program: Conducts outreach to connect single homeless adults in the City of Richmond to permanent housing and safety net programs designed to assist in household stability.

The Housing Code Enforcement & Counseling Program: Provides housing counseling as well as immediate interventions to the citizens of Richmond who are displaced due to housing code violations, specifically landlord neglect.

The Homeless Connection Line: Please call the Homeless Connection Line (804) 972-0813 to find shelter alternatives and resources.  The Homeless Connection Line assist with access to resources and shelter alternatives for those who are three days or less away from losing their housing and for those already experiencing homelessness.

For more information about the services available, please call (804) 646-3111.