The City of Richmond is expanding the types of service requests residents can submit through RVA311, making it easier than ever to report issues and request assistance related to the city's parks, trails, cemeteries, and community gardens.

New request categories will include issues related to cemetery concerns or community garden needs. Previously, residents could only submit information about trail conditions or an issue at a park.

"Richmond's parks, trails, cemeteries, and community gardens are important community assets that residents use and care about every day," said Chris Frelke, Director of Parks, Recreation and Community Facilities. "Expanding RVA 311 gives residents a simple, convenient way to report concerns and request assistance, while helping our staff respond more efficiently and effectively. This enhanced service allows us to better maintain these spaces and ensure they remain safe, accessible, and welcoming for everyone."

This expansion of 311 strengthens the City's commitment to delivering responsive, accessible customer service by providing a convenient, centralized platform for residents to connect with local government. It also enhances the City's ability to track requests, identify maintenance priorities, and coordinate timely responses, helping ensure public spaces remain safe, welcoming, and well-maintained for all.

"RVA 311 is designed to make it easier for residents to connect with City services and get the assistance they need," said Pete Breil, Director of Citizen Service and Response. "By expanding service request options to include parks, trails, cemeteries, and community gardens, we're creating a more seamless customer experience and providing residents with a single, reliable place to report concerns, track progress, and stay informed throughout the resolution process. This enhancement helps us better understand community needs and respond more effectively."

"Residents should have an easy and reliable way to report issues in the public spaces they use every day," said Mayor Danny Avula. "By expanding RVA311 to include parks, trails, cemeteries, and community gardens, we're making City government more responsive while helping to ensure those important community assets remain safe, welcoming, and well-maintained."

For more information about RVA311 or to submit a request, visit www.rva311.com or download the app from the Google Play Store or Apple’s App Store. 

Richmond, VA – The Richmond Departments of Public Works, Transportation and the General Services were recognized on the national stage during the American Public Works Association Conference recently held in Ocean City, Maryland earning prestigious awards and contributing expertise as facilitators. The conference brought together public works professionals from across the country to share innovative practices, strengthen collaboration within the industry and to celebrate excellence in service.

Among the highlights, the departments received the following awards:

APWA Robert S. Hopson Leadership Service Award

• Ms. Jacquelin Howie

APWA Structures $5M - $25M Winner

• Ms. Gail Johnson

APWA Mid-Atlantic Award Winners:

• Mr. Sayed Adel
• Dr. Afshin Famili

Additionally, the following employees were selected to facilitate and participate in conference sessions, sharing expertise and best practices with peers from across the nation. Their participation showcased the department’s leadership in advance public works operations and innovation.

APWA Mid-Atlantic Presentations:

• Mr. Rowes Hanna
• Mr. Daniel Wagner

NACTO Designing Cities Conference Poster and Presentation:

• Ms. Abigail Chaikin 
• Mr. Andy Boenau, Director of Richmond Transportation
• Bobby Vincent, Director of Public Works

The Department of Public Utilities is aware of a system error related to last week’s systems upgrade that has impacted payments for some accounts. Some utility payments have been received but not applied to customer accounts. DPU is working with our payment processor to correct this error and apply those payments that have not fully processed. 

Customers may call the DPU Call Center if they have been impacted but may experience a longer than usual wait time. Resolution is expected to occur within one to two business days, no action is required by customers as the payments will be processed as soon as the system error is corrected. DPU appreciates everyone’s patience while we work to resolve this issue in a timely manner.