Submitted by haneytm on
How to Reach Us

Need to submit a service request?

Reach us by phone
During the Call Center hours listed below
Call us at 3-1-1 or 804-646-7000
Or Submit Anytime
on  Or download our mobile app


icon for Google Play Icon for iOS Store
For non-311 issues, see our Helpful Numbers page.
Call Center Hours

Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 5:00 pm

9:00 am – 5:00 pm **

Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm
** Opens late to allow for agent briefings

Call Center is OPEN during the hours listed above regardless of weather.

Call Center is CLOSED on weekends and City holidays.

Helpful Links offers a wealth of information. Based on communication from residents listed below are links to some of the content we think residents will find most helpful and interesting.

Resource Link Description City Team
Click column headings to sort content
List of Towed Vehicles

Listing of vehicles towed within the city of Richmond, and lot address where the vehicle can be picked up. Provided by the towing companies. Details remain on the site for 14 days.

Public is encouraged to check here before reporting a vehicle stolen.

911- Department of Emergency Communications
City Tree Map

Interactive tree inventory which was conducted on all public right of way trees.

For public informational purposes only. 

Use the interactive mapping application to zoom in to areas of interest and inspect City maintained tree's information.

Department of Public Works Urban Forestry Division
Urban Forestry - Link to Permits for City Tree Maintenance If residents would like to perform maintenance on or remove a City tree at their own expense, special permits may be issued by the Urban Forestry division in certain instances.  Department of Public Works Urban Forestry Division
Parcel Mapper Interactive mapping page that allows lookup by Address Department of Planning and Development Review
Zoning Mapper Interactive mapping page that displays zone details based on address lookup Department of Planning and Development Review
Neighborhood Mapper Interactive mapping page that displays neighborhood and council district details Department of Planning and Development Review
Permit Portal - Energov Link to online portal where users can look up current permit information. Department of Planning and Development Review
Code Enforcement Cases Link to online portal where users can look up status of code enforcement cases. Department of Planning and Development Review
Pavement Conditions Index

Link to an interactive map that will be updated as paving projects are completed.

Map includes Pavement Condition Index Ratings (the PCI Rating) of every street within the city limits.

The PCI Rating is one of several tools the City of Richmond now uses to prioritize and track its paving program and other infrastructure work.

Department of Public Works Paving Division
Application for Elderly and Disabled Tax Relief More information about tax relief options for Elderly and Disabled and links to download the appropriate forms. Department of Finance
Public Works Capital Improvement Projects Lists planned capital road improvement projects and their current priority  Department of Public Works
Active Construction Projects List of traffic related projects. including street, sidewalk, bridge, signal repairs, speed control measures, signal systems and pedestrian safety improvements Department of Public Works
City-wide Capital Improvements List of capital improvement projects including storm and waste water, school construction, and major roadway projects.  City of Richmond
Annual Neighborhood Cleanup Neighborhood Cleanup page which includes link to most recent map and schedule Department of Public Works Clean City Commission
Public Works Services Finder Link to interactive map where user can enter address to find trash collection schedule Department of Public Works Solid Waste Division
Property Search Database Link to property search that allows property lookup by address, parcel ID, owner name and provides basic public information such as ownership and assessment history details Assessor or Real Estate
Vision Zero Dashboard Richmond has committed to the Project Zero global initiative to eliminate traffic fatalities and serious injury. This dashboard shows Richmond's traffic crash and fatalities data.  Department of Public Works Vision Zero
Speed Tables Planned See the Traffic Studies and Citywide Speed Management Program sections on DPW's Traffic Engineering page. Department of Public Works Traffic Engineering