Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Children, Families and Adults (CF&A)

The Division of Children, Families and Adults is responsible for providing an array of services to support and strengthen Richmond’s children, families and adults and to ensure that they are safe and secure in their own homes and in the community.

CF&A Division Links


Provides adoptive placement for children in foster care whose parents' parental rights have been terminated. 

Adult Protective Services (APS)

Alleviates the risk of abuse and neglect, and exploitation of adults aged 60 and over, and incapacitated adults ages 18 and over.

Adult Services

Single adults age 18 or older with no minor children and who are disabled, elderly or homeless can receive assistance in order to become self-sufficient and independent.

Child Protective Services (CPS)

Identifies and assesses valid reports of child abuse and neglect, provides services that enhance child safety, and prevents further abuse and neglect.

Family Preservation

Provides assistance to families with children who are in need of emergency and supportive services.

Foster Care

Provides services and treatment to a child who is in the legal custody of the department due to abuse or neglect.

Healthy Families Richmond

Healthy Families Richmond provides intensive home visiting services to prenatal and new parents with the goal of enhancing parenting skills and competencies needed to get children off to a healthy start.

Homeless Services

Provides outreach, intake and assessment, limited case management, and linkage to short-term housing for individuals and families at risk of homelessness.