Contact Us

730 E. Broad Street, Suite 900
Richmond, VA
23219 USA

Fax # (804)646-5299
Toll-Free (Outside Central Virginia): (888)288-2781

Office Hours: By Appointment Only
Monday - Friday
9:00 a.m. - 5:00 p.m.


RRS logo

Due to the recent health situation, (COVID-19), RRS is taking precautionary measures.

If you need assistance with a retirement issue, please call (804) 646-5958 and leave a message. Our goal is to return all calls within 24 hours.

You can also e-mail We are monitoring emails and voice mails on a daily basis.

Please note that there will be no in-person services at our office. We will continue to process retirements and pay retiree benefits.

Thank you for your patience and understanding.                            

The Richmond Retirement System (RRS) administers the defined benefit pension plan and the defined contribution plan covering general and sworn employees of the City of Richmond, VA.  RRS provides retirement, disability retirement, and survivor benefits for over 4,000 members.  Our website provides easy, instant access to information about RRS benefits and services.

Each phase of your retirement life is and will be different, with its challenges and what-ifs. Some you might expect, while others might be surprising. We care about helping you to prepare yourself for those what-ifs. We care about customer satisfaction as it relates to your Richmond Retirement System (RRS) benefits. We hope this will make all the difference.

Retirees:  If you would like to review your paystubs or change your address, please log in to RAPIDS at the link below.

RAPIDS Retiree Self Service


Feel free to visit the social security administration or the IRS websites at the links below.

Social Security

Internal Revenue Service

Special Announcement:

For additional information about open enrollment, please click here.

City Benefits

Chapter 22 - Code of City of Richmond - Section of City Code that governs City of Richmond retirement benefits and retirement benefit administration

City of Richmond Department of Human Resources -- Information about benefits and employment with the City of Richmond.

Mission Square Retirement -- provides account access to City of Richmond 401(a) Defined Contribution and Deferred Compensation plan members. Employees can manage their accounts online by changing allocations, transferring funds and more. Online tools include a retirement planning calculator, an asset allocation model and a hypothetical investment growth calculator.