Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


2024-2025 Preschool and Kindergarten Enrollment
Enroll Your 5-Year-Olds in Kindergarten and
Apply for Preschool for Your 3 and 4-Year-Olds!

Our outstanding preschool program empowers young learners with essential skills in
math, literacy, science, and social-emotional development, providing a solid
foundation for success in Kindergarten and beyond.
For more preschool information, please visit


Starting March 18, go to to enroll

To apply for preschool and to enroll in kindergarten, you will need your child’s original birth certificate, two proofs of address, an up-to-date immunization record, and a physical (performed within the 12 months before the first day of school).
To apply for preschool, you will also need proof of income.

Families of children with special needs are encouraged to apply to preschool.
For assistance, please email or call (804) 780-6195.
Families and students experiencing housing instability, homelessness, and living with kinship caregivers/non-guardian family members, should call (804) 780-6288 or email for additional support.


For more information, please click Here.

Para obtener más información, haga clic Aquí.

 City of Richmond Department of Social Services - City Logo


Our Current Recruitment Efforts

We are seeking applicants with a strong commitment to making a real and positive difference in the lives of individuals, families and communities.

As a part of our current efforts, we are actively engaging in:
* Recruitment through advertising
* Screening applications
* Interviewing potential candidates
* Offering employment to selected candidates

Click Here for more information.
Click Here to see open positions or to apply.







Go Online!

CommonHelp Logo

Did you know you can check eligibility, apply for, review, renew and report changes to your benefits online? You can access CommonHelp from:

  • Your personal computer
  • A mobile phone or tablet with internet access
  • A Richmond Public Library computer
  • A RDSS facility computer kiosk

Visit today and skip the line!


Apply over the phone by calling the New Enterprise Customer Call Center at (855) 635-4370


Our Programs

Children, Families, and Adults (CF&A)  

The Division of Children, Families and Adults focuses on ensuring that families and children are safe and secure in their own homes, in foster homes, and throughout the community at large.


Children’s Services Act (CSA)

The office of the Children’s Services Act provides child-focused, cost-effective services to troubled and at-risk youth and their families. In collaboration with parents, private service providers, and other state and local agencies, CSA develops community and family-based plans to address the needs of at-risk children in their home, keeping families together whenever possible.


Economic Support and Independence (ES&I)  

The Division of Economic Support and Independence provides residents in need with tools and opportunities that promote economic stability. ES&I supplies aid for those citizens who require assistance preserving their own health and well-being, while also equipping them with skills that encourage self-sufficiency.


Non-Discrimination Statement

In accordance with Federal law and the U.S. Department of Agriculture (USDA) policy, this institution is prohibited from discriminating in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual's income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at (202) 720-2600 (voice and TDD).


To file a complaint of discrimination, write

USDA, Assistant Secretary for Civil Rights,
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, S.W., Stop 9410
Washington, D.C. 20250-9410

Vision 2023