Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Economic Support and Independence (ES&I)

The Division of Economic Support and Independence focuses on promoting economic stability and independence for single adults and families.

Medicaid/Medical Assistance

Medicaid Assistance provides medical care coverage for low-income individuals. There are several Medical Assistance Programs offered in Virginia. Each program covers different groups of people and has different eligibility requirements. When you apply for Medical Assistance, you are screened for all possible programs based on your age, income, financial resources and other information.

Apply for Medical Assistance Online

Check or Renew Benefits/ Report Changes




  • Low-income children who are US citizens or lawfully admitted immigrants;
  • Low-income pregnant women needing coverage during their pregnancy and for their infant;
  • Low-income individuals who are aged 65 or older, blind or disabled;
  • "Medically needy" children with expensive medical care that qualifies their family for coverage. 

Children who do not meet the income eligibility requirement for Medicaid could be eligible for coverage through FAMIS.


Documents You May Need

  • Proof of citizenship and identity;
  • Proof of residency;
  • Proof of income;
  • Recent IRS tax return information;
  • Proof of shelter expenses; and
  • Proof of resources 

All of the above items are not required to complete an application but may be required at a later stage in the process to determine eligibility for benefits.

All information that you provide is confidential. Information will only be given to persons directly connected with administering or enforcing provisions of the programs for which you apply.


Helpful Resources

Virginia Department of Medical Assistance Services (DMAS) 
Finding Affordable Non-Medicaid Healthcare in Virginia



Are Medicaid and Medicare the same, and how do I know if I qualify for Medicaid or the new Medicaid Expansion coverage beginning January 1, 2019?

No, Medicaid is different from Medicare. Medicare is a federal health insurance program for people who are age 65 or older or disabled. Medicare is administered by the Social Security Administration. 

For more information on the new health care coverage (Medicaid expansion), please call Cover Virginia (855) 242-8282 or click on the link below to see who qualifies, take the Eligibility Screening Tool or get other helpful information available in English and Spanish. 

What could Medicaid cover?

Medicaid offers medical coverage for doctor visits, emergency room visits, hospitalization, prescriptions, medical supplies and equipment, nursing home costs, and home health care. The Department of Medical Assistance Services pays the bill to providers. 

Could I still be eligible for Medicaid?

Yes. An individual may already be covered by health insurance and could be eligible for Medicaid.