Contact Information:

Social Services
City of Richmond


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)


East Richmond:
East District Center
701 North 25th Street
Richmond, VA 23223-6539
Hours: Mon-Tues-Thurs 9:00am-12:00pm


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


DSS Resident Survey

Richmond Department of Social Services (RDSS)

Resident Survey

Hello Residents of Richmond!

Through our collaboration with the American Public Human Services Association (APHSA), the City of Richmond Department of Social Services remains committed to our mission to improve the quality of life for all people of the City of Richmond.

Your Voice Matters! In 2018, we asked you how we were doing, and we’re asking you again now. On the heels of a public health emergency, and during a movement towards racial truth and reconciliation, it is more important than ever that we hear from you about the services that we provide to our City.

Over the course of the next four weeks, residents of the City of Richmond will have an opportunity to share their thoughts by participating in a short survey. The survey will take no longer than 10 minutes to complete, and your answers are confidential. To participate in the survey, simply click on the link below (English or Spanish).



*To report suspected child abuse and neglect, residents are encouraged to call the Richmond CPS Hotline (M-F - 8:00 a.m. - 4:30 p.m.) at 804-646-0438 or the VDSS 24/7 CPS Hotline at 1-800-552-7096.

*To make a report of suspected abuse or neglect involving the elderly or adults with disabilities, residents are encouraged to call the Richmond City APS Hotline (M-F - 8:00 a.m. - 5:00 p.m.) at 804-646-7405 or the 24/7 APS Hotline at 1-888-832-3858.

*In the event of an emergency, please contact 911 immediately.

Encuesta del Departamento de Servicios Sociales (DSS) para los habitantes de Richmond

¡Saludos, habitantes de Richmond!

A través de nuestra colaboración con la Asociación Estadounidense de Servicios Humanos Públicos (por su sigla en inglés, APHSA), seguimos comprometidos en el Departamento de Servicios Sociales de Richmond (por su sigla en inglés, DSS) con nuestra misión de mejorar la calidad de vida para todos los habitantes de Richmond.

¡Nos importa su opinión! En el 2018 les preguntamos cómo estábamos haciendo las cosas y ahora se los volvemos a preguntar. En medio de una emergencia de salud pública y durante un movimiento hacia la verdad y la reconciliación entre las razas, es más importante que nunca que podamos escuchar sus opiniones acerca de los servicios que le brindamos a nuestra ciudad.

Durante las próximas cuatro semanas, los habitantes de Richmond tendrán la oportunidad de compartir sus opiniones al participar en una breve encuesta. No tomará más de 10 minutos completarla y sus respuestas serán confidenciales. Para responder al cuestionario, sólo necesita hacer clic en el enlace que se encuentra más abajo.


* Para reportar sospechas de abuso y negligencia infantil, se alienta a los ciudadanos a llamar a la línea directa de los Servicios de Protección Infantil (CPS) de Richmond al 804-646-0438 (de lunes a viernes entre las 8:00 am y las 4:30 pm) o a la línea directa del CPS de Virginia al 1-800- 552-7096 (opera las 24 horas/7 días a la semana).

* Para hacer un informe de sospecha de abuso o negligencia que involucre a personas mayores o adultos con discapacidades, se alienta a los ciudadanos a llamar a la línea directa de los Servicios de Protección para Adultos (APS) de Richmond al 804-646-7405 (de lunes a viernes entre las 8:00 a. m. y las 5:00 p.m.) o a la línea directa del APS  de Virginia al 1-888-832-3858 (opera las 24 horas/7 días a la semana).

  * En caso de una emergencia, comuníquese con el 911 de inmediato.

RDSS COVID-19 Updates, Resources and FAQ’s
  • Citizens can submit DSS inquiries and requests regarding services through the RVA311 webpage or call (804) 646-7000. Benefit workers will contact citizens directly to conduct interviews by phone.


  • Emergency SNAP benefits will be issued on Friday, April 16th. Citizens can submit DSS inquiries and requests regarding services through the RVA311 webpage or call (804) 646-7000. Citizens who need to apply for benefits should call the Enterprise Call Center at (855) 635-4370 or go online. Pending applications, renewals or verifications can be faxed to (804) 646-7018 or placed in the drop box at the front of the Marshall Plaza or Southside Community Service Center.  Citizens who need to submit benefit case documentation (Required Verifications, Pending Renewals, SNAP Interim Reports and Change Forms only) can email them to  Citizens needing an EBT replacement card are encouraged to call (866) 281-2448. If you have questions about your EBT card, call the 24-hour Virginia EBT Customer Service Help Line at (866) 281-2448.


  • Clients that are approved for SNAP Benefits, their EBT cards will be mailed and some clients will be notified, if they are eligible, to schedule an appointment to pick up their EBT card. (Appointments will be scheduled in 20 minute increments, for those eligible, on Monday, Wednesday, Thursday and Friday from 9:00 am – 11:30 am and 1:00 pm -3:00pm.)


  • Citizens may continue to call the Fraud Hotline with questions at (804) 646-5707.  Appointments will be scheduled by the Fraud Supervisor for forms that may require signature and notary.


  • Reporting Child Abuse and Neglect - During COVID19, instances of child abuse and neglect continue to occur in the City of Richmond. Please take a moment to view the "Reporting Child Abuse and Neglect" infographic.  To report a suspected child abuse and neglect, citizens are encouraged to call the Richmond Hotline (M-F 8:00am – 4:30pm) at (804) 646-0438 or the DSS 24/7 CPS Hotline at (800) 552-7096.


  • Reporting Adult Abuse and Neglect - Adult Protective Services (APS) staff are available to respond to an investigation regarding allegations of abuse and/or neglect involving the elderly or adults with a disability.  To make a report, citizens are encouraged to call the Richmond City Hotline (M-F/8:00 a.m. - 5:00 p.m.) at (804) 646-7405 or the 24/7 APS Hotline at (888) 832-3858.


For additional information on Richmond City Services please click on the City of Richmond, VA link
City of Richmond - Preparation for and response to COVID-19


Department of Social Services (DSS)
Frequently Asked Questions

Updated: April 15, 2021

Call: (855) 635-4370
Fax a paper application to: (804) 646-7018
Drop Box at Marshall Plaza (900 E. Marshall Street)
Drop Box at Southside Plaza (4100 Hull Street)

Call: (855) 635-4370

Call: (866) 281-2448
(Toll-free, 24 Hour Customer Service Hotline)

Call to report child abuse: (804) 646-0438
(After Hours: (800) 552-7096)
Call to report elder abuse: (804) 646-7405
(After Hours: (888) 832-3858)

Call: 3-1-1 or (804) 646-7212

Yes. Virginia will issue emergency allotments to households in April. The emergency benefits will allow the household’s current monthly allotment to increase to the maximum allotment for a household of that size.

The emergency allotment was calculated by the maximum allotment issuance for the household size, minus the amount that was issued for that month. If you received the maximum benefit you would not be eligible to receive the emergency allotment.

Yes. The regular allotment will go out in accordance to the regular staggering schedule which occurs on the 1st, 4th and 7th of each month.

You may complete an online screening at Scroll to the middle of the page and click "Am I Eligible?" Please remember this is a prescreening tool, you must apply for SNAP to get a final decision.

There are no policy changes to the SNAP application process. Households must file an application for SNAP benefits with the Local Department of Social Services in the locality where the household resides.

You can apply for Medicaid at any time at Medicaid covers a variety of services, including testing and treatment for COVID-19.

Medicaid is allowing members to fill a 90-day supply of many routine prescriptions. Check with your pharmacist or doctor.

No, Virginia Medicaid will not cancel coverage for eligible individuals due to a change in circumstances or paperwork issues. Our priority is to maintain your coverage during this time. If you experience issues, please contact so that we might assist you.

Go Online!

CommonHelp Logo

Did you know you can check eligibility, apply for, review, renew and report changes to your benefits online? You can access CommonHelp from:

  • Your personal computer
  • A mobile phone or tablet with internet access
  • A Richmond Public Library computer
  • A RDSS facility computer kiosk

Visit today and skip the line!


Apply over the phone by calling the New Enterprise Customer Call Center at (855) 635-4370


Our Programs

Children, Families, and Adults (CF&A)  

The Division of Children, Families and Adults focuses on ensuring that families and children are safe and secure in their own homes, in foster homes, and throughout the community at large.


Children’s Services Act (CSA)

The office of the Children’s Services Act provides child-focused, cost-effective services to troubled and at-risk youth and their families. In collaboration with parents, private service providers, and other state and local agencies, CSA develops community and family-based plans to address the needs of at-risk children in their home, keeping families together whenever possible.


Economic Support and Independence (ES&I)  

The Division of Economic Support and Independence provides residents in need with tools and opportunities that promote economic stability. ES&I supplies aid for those citizens who require assistance preserving their own health and well-being, while also equipping them with skills that encourage self-sufficiency.


Non-Discrimination Statement

In accordance with Federal law and the U.S. Department of Agriculture (USDA) policy, this institution is prohibited from discriminating in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual's income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at (202) 720-2600 (voice and TDD).


To file a complaint of discrimination, write

USDA, Assistant Secretary for Civil Rights,
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, S.W., Stop 9410
Washington, D.C. 20250-9410

Vision 2023