Department of Public Utilities
The City of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff.
CARES Act Municipal Utility Relief Funding
The deadline for submission of applications for the City of Richmond Department of Public Utilities CARES Act utility relief has passed. All account holders with approved applications will see a payment of CARES Act utility relief funds for all or portions of eligible arrearages for utility services from March 1 through December 30, 2020 on their February 2021 bill. In accordance with funding guidelines, this amount excludes any fees, taxes or other charges for which you are responsible.
Customers needing additional assistance should contact DPU customer service at 646-4646 to discuss options that will ensure your account is in good standing and not subject to future disconnection. Customers may also see below for other available options, including affordability programs.
The City of Richmond Department of Public Utilities and Richmond Gas Works continues with non-disconnection of utility services and remains committed to the safety of all during COVID-19. Following CDC-recommended guidelines, DPU continues to focus on the health and protection of our customers as well as that of our technicians. As a result of recent COVID-related restrictions, DPU will once again limit services to emergencies, new consumer connections and restoration of water and gas services until further notice. To avoid financial hardship at the end of the pandemic, customers are encouraged to contact us to learn more about extended payment plan options. Only collection activity for utility services rendered prior to March 16, 2020 or for storm water-only service will continue. We thank you for your patience and understanding as we respond to the evolving impacts of COVID-19.
Click here for FAQs to better understand how we can assist during these challenging and uncertain times.
DPU’s Mission is to provide safe and reliable utility service while creating exceptional value.
Our Vision to Our Customers is to proactively serve the utility needs of regional customers through environmental stewardship and resource conservation while providing cost effective, safe service.
Our 700 Strong Vision is to be a premier employer that nurtures employee pride, success and development through honesty, integrity, respectfulness and service toward others.
The Values we operate under are:
Financial Growth and Stability
Employee Pride and Ownership
Utility Talk is a quarterly publication providing customer with new, information, and safety messages. It is distributed mostly through the utility bills and available here.
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City of Richmond Department of Public Utilities
900 E. Broad Street
Richmond, VA 23219
Customer Care Call Center:
For all your utility needs
* For gas leaks, leave the area and call 911
Online Service Requests:
(To report streetlight outages or stormwater related issues such as missing manhole covers or basin repair)
Media Inquiries and Speaker Requests: