Contact Us

Address: 900 E. Broad St.,
                 Room 115
                 Richmond, VA 23219

Phone:     (804) 646-4646
                 For gas leaks, leave the area and call 911

 

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Department of Public Utilities

The City of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff.

DPU Icons

CARES Act Municipal Utility Relief Funding
Phase 2 Application Period Now Open

The City of Richmond has received COVID-19 Municipal Utility Relief Program funding provided by the federal CARES Act via the Virginia Department of Housing and Community Development. This funding is in support of municipal utility relief efforts during the pandemic, and will directly assist customers that have fallen behind on their utility bills as a result of an economic hardship due to COVID-19.
 

DPU is now accepting NEW applications during the Phase 2 application period that began June 1. FUNDS ARE LIMITED and available on a first-come, first-served basis!  Previous recipients are eligible to re-apply for a different service period. See the applicable application for more details.

Residential application

Residential application-fillable

Non-residential application

Non-residential application-fillable

 

Spanish language forms

Solicitud Residencial

Solicitud Residencial-rellenable

Solicitud No Residencial

Solicitud No Residencial-rellenable

 

Customers needing additional assistance should contact DPU customer service at 646-4646 to discuss options that will ensure your account is in good standing and not subject to future disconnection. Customers may also see below for other available options, including affordability programs.

COVID-19

The City of Richmond Department of Public Utilities and Richmond Gas Works continues with non-disconnection of utility services at this time. DPU remains focused on the health and protection of our customers as well as that of our technicians. To avoid financial hardship at the end of the pandemic, customers are encouraged to contact us to learn more about extended payment plan options. We thank you for the opportunity to be of service to you. 

Click here for FAQs to better understand how we can assist during these challenging and uncertain times.   

DPU’s Mission is to provide safe and reliable utility service while creating exceptional value.

Our Vision to Our Customers is to proactively serve the utility needs of regional customers through environmental stewardship and resource conservation while providing cost effective, safe service.

Our 700 Strong Vision is to be a premier employer that nurtures employee pride, success and development through honesty, integrity, respectfulness and service toward others.

The Values we operate under are:
Customer Satisfaction
Operational Excellence
Financial Growth and Stability
Employee Pride and Ownership

Utility Talk
Utility Talk is a quarterly publication providing customer with new, information, and safety messages. It is distributed mostly through the utility bills and available here. 

Utility Talk Spring 2021
Utility Talk Winter 2020
Utility Talk Fall 2020
Utility Talk Summer 2020

Latest News
Click here for the latest DPU news and be sure to follow us on our other social channels. Find links to the left.

City of Richmond Department of Public Utilities
900 E. Broad Street
Room 115
Richmond, VA 23219

Customer Care Call Center:
For all your utility needs
804-646-4646
* For gas leaks, leave the area and call 911

Online Service Requests:
(To report streetlight outages or stormwater related issues such as missing manhole covers or basin repair)
rva311.com

Media Inquiries and Speaker Requests:
804-646-5463

FOIA Requests:
804-646-5200