Department of Public Utilities
The City of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff.
CARES Act Municipal Utility Relief Funding
Phase 2 Application Period Now Open
The City of Richmond has received COVID-19 Municipal Utility Relief Program funding provided by the federal CARES Act via the Virginia Department of Housing and Community Development. This funding is in support of municipal utility relief efforts during the pandemic, and will directly assist customers that have fallen behind on their utility bills as a result of an economic hardship due to COVID-19.
DPU is now accepting NEW applications during the Phase 2 application period that began June 1. FUNDS ARE LIMITED and available on a first-come, first-served basis! Previous recipients are eligible to re-apply for a different service period. See the applicable application for more details.
Spanish language forms
Customers needing additional assistance should contact DPU customer service at 646-4646 to discuss options that will ensure your account is in good standing and not subject to future disconnection. Customers may also see below for other available options, including affordability programs.
The City of Richmond Department of Public Utilities and Richmond Gas Works continues with non-disconnection of utility services at this time. DPU remains focused on the health and protection of our customers as well as that of our technicians. To avoid financial hardship at the end of the pandemic, customers are encouraged to contact us to learn more about extended payment plan options. We thank you for the opportunity to be of service to you.
Click here for FAQs to better understand how we can assist during these challenging and uncertain times.
DPU’s Mission is to provide safe and reliable utility service while creating exceptional value.
Our Vision to Our Customers is to proactively serve the utility needs of regional customers through environmental stewardship and resource conservation while providing cost effective, safe service.
Our 700 Strong Vision is to be a premier employer that nurtures employee pride, success and development through honesty, integrity, respectfulness and service toward others.
The Values we operate under are:
Financial Growth and Stability
Employee Pride and Ownership
Utility Talk is a quarterly publication providing customer with new, information, and safety messages. It is distributed mostly through the utility bills and available here.
Click here for the latest DPU news and be sure to follow us on our other social channels. Find links to the left.
City of Richmond Department of Public Utilities
900 E. Broad Street
Richmond, VA 23219
Customer Care Call Center:
For all your utility needs
* For gas leaks, leave the area and call 911
Online Service Requests:
(To report streetlight outages or stormwater related issues such as missing manhole covers or basin repair)
Media Inquiries and Speaker Requests: