Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Division of Economic Support and Independence (ES&I)

The Division of Economic Support and Independence focuses on promoting economic stability and independence for single adults and families.

Emergency Assistance

Emergency Assistance (EA) provides short-term, limited financial assistance to individuals and families with children when a fire or other natural disaster has destroyed those things necessary for taking care of the household. EA may also be available to assist in a housing emergency if the person had no control over the circumstances of the emergency.


What does Emergency Assistance cover?

Emergency Assistance payments can be made for shelter (for example rent, utilities, moving costs), or the repair or replacement of essential household items.  The amount of assistance cannot be more than $500 in any 12-month period.


For more information:

Call 3-1-1 for information on the application process or to speak with a customer service representative. 
Visit one of our three Social Services locations for assistance.