Contact Information:

City of Richmond Social Services


Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA


Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)

Adult Protective Services:
(804) 646-7405  
After normal business hours
(888) 832-3858


How do I apply for benefits?
Call: (855) 635-4370

Fax paper application to: 
(804) 646-7018


Drop Box at Marshall Plaza
(900 E. Marshall Street)

Drop Box at Southside Plaza
(4100 Hull Street)


Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538


South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745


Welcome to the City of Richmond Children’s Services Act (CSA)


Marshall Plaza Building
900 E. Marshall Street, Suite B4
Richmond, VA 23219


CSA Administrator:   Brady Nemeyer -
FAPT Coordinator:   Todd Jenkins -

Community and Policy Management Team

The purpose of the City of Richmond Community and Policy Management Team (CPMT) is to oversee the design, implementation, and on-going management of a collaborative system of care that is child-centered, family-focused and maximizes the use of community resources when addressing the strengths and needs of troubled at-risk youth and their families, in accordance with the Code of Virginia,  Section §2.2-5200



The Richmond City Council appoints a Community Policy and Management Team (CPMT) that has the responsibility for the implementation of the Children’s Services Act (CSA) for At-Risk Youth and Families, establishment of local policy for the administration of the Children’s Services Act and for the monitoring of expenditures of funds appropriated by federal, state and local sources.



The Richmond CPMT includes representatives from all key agencies serving children in the city in accordance with the Code of Virginia, Section §2.2-5205

The local agency director or a designee from the following:

The individuals appointed to represent those agencies shall be authorized to make policy and funding decisions for their respective agency. 



The Richmond CPMT is committed to providing a quality system of care that empowers at-risk youth and their families to strengthen their well-being and family system. Cooperative and comprehensive planning, inter-agency collaboration, and the ongoing evaluation of programs are essential to the effective and efficient provision of services. The well-being of our future citizens is of concern, not only to parents, service providers, and local governments, but to the community at large. 

The process of identifying needs and developing and delivering services for children and youth identified as having or at risk of developing behavioral or emotional problems is improved by community engagement. Families should be fully involved in the assessment, planning, delivery, and evaluation of services to their children, and should assume the maximum possible responsibility and authority in the process of being served. 


Major Principles and Values

The Richmond CPMT is committed to the identification, development and provision of resources and services needed by the children and families in the City of Richmond. Together, with families, we will identify and build on family strengths and provide them with opportunities to participate in all decisions affecting the family. We will provide families with resources through supportive networks of relatives, resource families, neighbors and community services.  To that end, the Richmond CPMT adopts the following values: 

  • Every child deserves a stable and nurturing family. 
  • Children and families are best served by a collaborative system of care that focuses on prevention, builds on family strengths, and provides an integrated continuum of care in the communities where families reside. 
  • Children that cannot be protected in their home must be placed in the most family like setting which meets their needs. 
  • Children and families should be freely involved and share their needs, wants, and strengths in developing inclusive plans towards reaching permanency. 
  • Children and families should have access to services tailored to meet their unique strengths and changing needs. Services are to be sensitive and responsive to cultural differences, meet special requirements, and demonstrate positive outcomes for the child. 
  • Strong communities help support families by widening the infrastructure of accessible services designed to assist children and families. 
How To Apply to Become a Parent or Provider Representative on CPMT

Click Here 

Please contact Brady Nemeyer, 804-646-1379,, with any questions.

The Children’s Services Act Office

The CSA Office has the following functions. 

  • To provide support to the CPMT. 
  • To house the Family Assessment and Planning Teams. 
  • To manage the contracts with private providers serving Richmond’s youth and families. 
  • To conduct utilization reviews and management of all services through the CSA. 
  • To authorize and process payments to service providers. 
  • To collaborate with all local agencies to ensure children and families are best matched to services meeting their needs in the least restrictive environment possible.
Family Assessment and Planning Teams

The purpose of the Richmond Family Assessment and Planning Team (FAPT) as mandated in the Code of Virginia, Section §2.2-5208, is to assess the strengths and needs of troubled youths and families who are approved for referral to the team and identify and determine the complement of services required to meet these unique needs. 



The Richmond CPMT is required by Section §2.2-5207, of the Code of Virginia to "establish and appoint one or more family assessment and planning teams as the needs of the community require." The code requires that the following agencies appoint a representative to FAPT: 

The FAPT will also include a parent representative and may include a representative from the Department of Health and from a private organization that serves children and families. Other members are appointed to the FAPT at the discretion of the Richmond CPMT.