Contact Us

Address: 900 E. Broad St.,
                 Room 115
                 Richmond, VA 23219

Phone:     (804) 646-4646
                 For gas leaks, leave the area and call 911

 

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Pay My Bill

DPU bills its customers monthly for all water, wastewater, stormwater and natural gas usage. We offer a variety of bill payment options. Explore them below. You may also wish to contact your financial institution for other available options.

Customer Notice:
EZ-PAY is a portal through which DPU customers are able to make a one-time utility payment. Recently, some software upgrades on that portal caused an issue that disabled the MyAccount feature. This feature served as an online wallet, through which DPU customers could store payment methods. While this feature is not currently available, DPU customers are still able to make one-time payments via the EZ-PAY portal. We apologize for the inconvenience and invite customers to explore other payment options that may better suit their needs.

DPU can automatically deduct the amount of your monthly bill from your checking account on the date the bill is due. Call (804)646-4646 to request an application, then return the completed application with a voided check. DPU will set up the service with your bank at no charge to you.

The form may also be downloaded online - Automatic Utility Payment Plan Agreement Authorization for Direct Deposits/Payments (ACH Debits/Credits)

DPU now accepts E-Z Pay. It’s the easy way to pay your utility bill. Western Union Speedpay is no longer accepted.

  • All that is needed is the account number and zip code of the billing address.
  • E-Z PAY accepts : Debit cards, Visa, MasterCard, Discover, Checking, Savings, and Money Market accounts. Click here for E-Z PAY.
  • Lower fee! A $2.25 convenience charge will be assessed when making a payment on the internet using E-Z PAY.
  • Payments cannot exceed $500 per transaction.

Utility payments may be made in person at the following locations:

City Hall, Finance Office
Room 102
900 E. Broad St.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

City Hall, Drop Box
Located on the 10th Street side. Please do not deposit cash. Checks and money orders only.

East District Center
701 N. 25th St.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

East District Center, Drop Box
Please do not deposit cash. Checks and money orders only.

Southside Community Service Center
4100 Hull St.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

 

The Call Center can accept credit card payments by telephone at (804)646-4646 during their hours of operation. (Monday through Friday 8:00 a.m. to 5:00 p.m., except holidays). There is also a self-service option at (804) 646-4646 available 24 hours a day, 7 days a week. Press Option 2.

Payments can be mailed to:

City of Richmond
Department of Public Utilities
P.O. Box 71210
Charlotte, NC 28272-1210. 

Make checks payable to: City of Richmond Department of Public Utilities

 

Affordability Programs

We have options to make paying for utilities easier for all of our customers. Whether it's an option to help budget the bill amount over the year, or assistance paying a bill during a difficult time we try to make it easier to maintain these essential servicesIf you're facing financial difficulty and need a special payment plan, call (804) 646-4646. Explore other options below.

The City of Richmond has received COVID-19 Municipal Utility Relief Program funding provided by the federal CARES Act via the Virginia Department of Housing and Community Development. This funding is in support of municipal utility relief efforts during the pandemic, and will directly assist customers that have fallen behind on their utility bills as a result of an economic hardship due to COVID-19.
 

DPU is now accepting NEW applications during the Phase 2 application period that began June 1. FUNDS ARE LIMITED and available on a first-come, first-served basis!  Previous recipients are eligible to re-apply for a different service period. See the applicable application for more details.

Residential application
Residential application-fillable
Non-residential application
Non-residential application-fillable

Spanish language forms

Solicitud Residencial
Solicitud Residencial-rellenable
Solicitud No Residencial
Solicitud No Residencial-rellenable

Customers needing additional assistance should contact DPU customer service at 646-4646 to discuss options that will ensure your account is in good standing and not subject to future disconnection. Customers may also see below for other available options, including affordability programs.

The EMPP budget plans spreads your annual gas bill over 12 months. The estimated monthly payment is based on the previous year's natural gas usage. Accounts are reviewed and adjusted each year in August. Call (804)646-4646.

The City-sanctioned program administered by partner agencies assists families and individuals experiencing special hardships or financial difficulties with their heating bills.

If your income falls below the Federal Poverty Guidelines, you are unemployed, or have a family crisis, apply at:

Capital Area Partnership Uplifting People (CAPUP)
1021 Oliver Hill Way
(804)788-0050

The maximum amount of assistance is $500. For more information, call (804)646-4646.

You MUST make an appointment with the intake partnering agency and bring your paperwork to them or fill it out on site:

MetroCare Heat Assistance Program Application

Donations are also accepted. If you would like to donate to assist another family in need, please make your check out to "City of Richmond-DPU" and in the memo section notate "MetroCare Heat Program". All donations can be mailed to:
City of Richmond - DPU | MetroCare Program
ATTN: Nicole Street
730 E. Broad Street, 5th Floor
Richmond, VA 23219

 

The MetroCare Water Assistance Program was established to help certain eligible DPU residential customers. It assists customers with paying their water utility bills and assists homeowners with conservation efforts. Approved applicants could receive a credit adjustment toward billed water and wastewater charges or assistance with plumbing repairs and replacement of water inefficient appliances.

If your income falls below the Federal Poverty Guidelines, you are unemployed, or have a family crisis, you may be eligible for assistance. You MUST make an appointment with the intake partnering agency and bring your paperwork to them or fill it out on site:

Official Intake Agency:

  • Capital Area Partnership Uplifting People (CAPUP)
    1021 Oliver Hill Way
    (804) 788-0050

The maximum amount of assistance is $500. For more information, call (804) 646-4646.

    Donations are also accepted. If you would like to donate to assist another family in need, please make your check out to "City of Richmond-DPU" and in the memo section notate "MetroCare Water Program". All donations can be mailed to:
    City of Richmond - DPU | MetroCare Program
    ATTN: Nicole Street
    730 E. Broad Street, 5th Floor
    Richmond, VA 23219

    The MetroCare Water Conservation Program provides financial assistance to eligible customers who are homeowners for plumbing repairs and the replacement of water-inefficient appliances with EPA WaterSense products to conserve water and reduce wasteful consumption.

    DPU has partnered with project:HOMES to assist homeowners interested in this program by purchasing and installing energy-efficient appliances such as bathroom sink faucets, low-flow toilets, washing machines, irrigation systems and others. project:HOMES will perform an audit of all eligible homeowners. This audit is the Department of Energy approved method for improving water use efficiency. 

    project:HOMES
    88 Carnation Street
    Richmond, VA 23225
    (804) 410-1501

    Monday - Thursday | 7:00 am - 5:00 pm

    The Tax Relief for the Elderly and Disabled program is administered by the city's Finance Department. If you are eligible for this program, you will be exempt from solid waste and recycling fees on your utility bill. For more information, call (804) 646-5700 and press 3.

    Senior Care Program

    The Department of Public Utilities offers several programs for seniors' primary residence including:

    • Winter Service Assurance - Any shut-off orders between Dec. 1 and March 31 are suspended.
    • No senior late fees - Customers whose accounts are marked as seniors do not incur late fees.
    • Security deposit waiver - Deposits are waived for transferring and restoring services for seniors.
    • Weatherization kits - Kits containing energy saving items such as weather stripping and window covers are made available each fall.
    • Third Party Notification - Seniors can designate a third party to receive a copy of their utility bill or to inquire about past due balances on their behalf.

    For more information, download the Senior Care Program Brochure or call (804) 646-4646.

    A fuel assistance program, Low Income Heating Energy Assistance, is administered by the Department of Social Services, (804)646-7046. Many organizations such as the United Way, Catholic Charities, the Salvation Army, area churches, or Dominion Virginia Power's Energy Share program may have fuel assistance programs.

    For the most current utility rates, click here