Pay My Bill
View and pay your City of Richmond utility bill for water, wastewater, stormwater, and natural gas services.
Choose the payment option that works best for you below. You can also contact your financial institution to explore additional payment methods.
For the most current utility rates, click here
MyHQ
MyHQ will provide a convenient option for customers to receive and pay their utility bills. All customers are encouraged to enroll to ensure safer delivery of bills and payments.
Features of MyHQ:
- Notification of current bill
- Ability to view current and historical bills (up to 36 months)
- ACH payments
- Auto pay set up
- Make payments up to $100,000
- No convenience fee
By enrolling on MyHQ you will be automatically enrolled to receive electronic bills.
EZ-PAY
DPU accepts EZ-PAY. It’s the easy way to pay your utility bill.
- All that is needed is the account number and zip code of the billing address.
- E-Z PAY accepts: Debit cards, Visa, MasterCard, Discover, Checking, Savings, and Money Market accounts.
- Credit card payments cannot exceed $1,000 for a single transaction.
- ACH payments cannot exceed $100,000
Need your DPU Account Number?
Utility payments may be made in person at the following locations:
City Hall, Finance Office
900 E. Broad Street, Room 102
Monday–Friday, 8:00 a.m.–5:00 p.m.
City Hall, Drop Box
Located on the 10th Street side of City Hall.
Checks and money orders only. Do not deposit cash.
East District Center, Drop Box
Checks and money orders only. Do not deposit cash.
Southside Community Service Center
4100 Hull Street
Monday–Friday, 8:00 a.m.–5:00 p.m.
Need your DPU Account Number?
Pay your utility bill by phone using a credit card though our 24-hour automated payment system.
Call (804) 646-4646 and select Options 2
Need your DPU Account Number?
Mail your Payments to:
City of Richmond
Department of Public Utilities
P.O. Box 70621
Philadelphia, PA 19176-0621
Please make checks payable to:
City of Richmond Department of Public Utilities
Need your DPU Account Number?
Automatic Utility Payment Plan (AUPP)
With AUPP, your utility bill payment is automatically deducted from your checking account on the bill due date.
To enroll, download and complete the Automatic Utility Payment Plan (AUPP) form online. Click Here
You may also call (804) 646-4646 to request an application. Return the completed form along with a voided check.
There is no fee to participate, and DPU will set up the service with your bank.
Affordability Programs
We offer support options to help make utility payments more manageable for all customers. Whether you need help budgeting your monthly bill or short-term assistance during a difficult time, there are programs available to help keep your water, wastewater, and natural gas services connected.
If you are experiencing financial hardship and need to discuss a payment arrangement,
Please call (804) 646-0600
to speak with a representative.
Explore the assistance options below to find the program that best fits your needs.
Need more time to pay your bill?
PromisePay offers flexible payment plans for residential and commercial customers with past-due utility balances.
Through PromisePay, you can:
- Set up a payment plan
- Schedule automatic payments
- Receive payment reminders and account notifications
Customers with an outstanding balance may enroll online through Richmond.promise-pay.com.
Need your DPU Account Number?
The Equal Monthly Payment Plan helps make natural gas bills more predictable by spreading estimated annual costs into equal monthly payments.
Monthly payment amount are based on your previous year's gas usage. Accounts are reviewed and adjusted each year in August.
For enrollment information, call (804) 646-4646
MetroCare Assistance Programs (Heat and Water)
If you're having trouble paying your water, wastewater, or natural gas bill, the MetroCare Assistance Programs may be able to help.
MetroCare provides financial assistance to eligible City of Richmond customers to help pay utility bills. Funding is limited, and assistance is provided based on eligibility and available funds.
For more information, call (804) 646-4646.
Who Can Apply?
You may qualify for MetroCare assistance if you meet all of the following requirement:
- You have an active DPU water, wastewater, or natural gas account in your name.
- Service is residential and for your primary residence.
- You live at the address receiving service.
- Your household income is at or below 225% of the Federal Poverty Guidelines for your family size.
- You are unemployed, experiencing financial hardship, or facing a family crisis.
Applications are reviewed in the order received and approved based on eligibility and available funding.
Available Assistance
MetroCare assistance may include one or more of the following, depending on need and eligibility:
- Water and Wastewater Assistance
Up to $1,000 - Natural Gas Assistance
Up to $1,000 - Conservation Assistance
Up to $1,000 for approved repairs or replacement of plumbing fixtures and water-using appliances.
Maximum assistance available
Up to $3,000 per household per fiscal year across all MetroCare programs.
PromisePay Payment Plan Credit
Customers with past-due balances who enroll in a new PromisePay payment plan may qualify for an additional $500 account credit, subject to available funding.
To receive and keep this credit:
- All payment plan payments must be made on time
- If any payment is more than 30 days late, the incentive credit will be removed and added back to the account balance.
This incentive is available once per year when funding is available.
How to Apply
Applications must be completed in person through an approved MetroCare intake agency. Intake staff will help determine eligibility and ensure applications are complete.
Bring all required documentation to your appointment or complete paperwork on site.
Required Documents
- Valid photo ID
- Current utility bill showing your name as the customer or authorized user
- Proof of residence at the service address
- Proof of household size
- Proof of household income, such as pay stubs, tax returns, or benefit letters
Application Locations
Intake locations vary based on the type of assistance requested.
Heating Assistance
East District Initiative Center
701 N 25th Street
(804) 788-0050
Water and Wastewater Assistance
East District Initiative Center
701 N 25th Street
(804) 788-0050
Area Congregations Together in Service (ACTS)
1518 Willow Lawn Drive, Suite 301
(804) 644-2401
Additional Information
- Assistance is available once per year.
- Denied applicants must wait three months before reapplying unless good cause is shown.
- Credits are applied directly to utility accounts and cannot be used for deposits or bills older than one year.
- Assistance may be revoked if eligibility requirements are no longer met.
Donations
Donations to the MetroCare Assistance Programs help support families in need.
Make checks payable to City of Richmond – DPU and indicate one of the following in the memo line:
- MetroCare Heat
- MetroCare Water
Mail donations to:
City of Richmond – DPU | MetroCare Program
ATTN: Lisa R. Smith
730 E. Broad Street, 7th Floor
Richmond, VA 23219
The MetroCare Water Conservation Program provides financial assistance to eligible homeowners for plumbing repairs and the replacement of water-inefficient appliances with EPA WaterSense products to conserve water and reduce wasteful consumption.
DPU has partnered with project:HOMES to assist homeowners interested in this program by purchasing and installing energy-efficient appliances, such as:
- Bathroom sink faucets
- Low-flow toilets
- Washing machines
- Irrigation systems
- Other eligible improvements
Project:HOMES will perform an audit of all eligible homeowners. This audit is the Department of Energy approved method for improving water use efficiency.
Contact project
88 Carnation Street
Richmond, VA 23225
(804) 410-1501
Monday–Thursday
7:00 a.m.–5:00 p.m.
The Tax Relief for the Elderly and Disabled program is administered by the City's Finance Department. If you are eligible for this program, you will be exempt from solid waste and recycling fees on your utility bill.
For more information about Tax Relief call (804) 646-6015.
The Department of Public Utilities offers several benefits for seniors' primary residences through the SeniorCare Program, including:
- Winter Service Assurance — Shut-off orders between December 1 and March 31 are suspended.
- No Senior Late Fees — Customers whose accounts are marked as seniors do not incur late fees.
- Security Deposit Waiver — Deposits are waived when transferring or restoring services for seniors.
- Weatherization Kits — Kits containing energy-saving items, such as weather stripping and window covers, are made available each fall.
- Third-Party Notification — Seniors can designate a third party to receive a copy of their utility bill or inquire about past-due balances on their behalf
For more information about the Senior-Care, download the Senior Care Program Brochure or call (804) 646-4646.
United Healthcare UCards
United Healthcare UCard members may be eligible to use their UCard to pay their DPU utility bill, depending on their plan.
Customers must contact United Healthcare Member Services using the phone number on the back of their UCard to determine eligibility and payment instructions.
Fuel Assistance Programs
The Low Income Home Energy Assistance Program (LIHEAP) is administered through the Department of Social Services.
Additional assistance may also be available through community organizations such as:
• United Way
• Catholic Charities
• Salvation Army
• Local churches
• Dominion Energy EnergyShare Program
Eligibility requirements vary by program. Contact each organization directly for program details and application requirements.
For the most current utility rates, click here
