Limited availability for customer service staff  

The Department of Public Utilities (DPU) is committed to continually improving the quality, accuracy, and responsiveness of its billing and customer service operations. As part of this ongoing effort, on Tuesday, September 8, from 12:00 to 2:00 p.m., a limited number of DPU billing and customer service staff will be available while team members participate in a working session with Chief Administrative Officer Odie Donald II. This session will focus on strengthening internal processes and enhancing the overall customer experience.

During this two-hour period, customers may experience minimally longer-than-usual wait times when contacting DPU for billing or customer service support. Normal staffing levels will resume immediately following the meeting at 2:00 p.m., ensuring full-service availability for the remainder of the day.

DPU appreciates the community’s ongoing patience and understanding as we take deliberate steps to improve service delivery and better meet the needs of our customers. These efforts reflect our ongoing commitment to deliver the modern, dependable utility experience customers expect and deserve.