Lead Service Line Notification Letters

Notice of Unknown Service Line Material

*This notice contains important information about your drinking water as required by the U.S. Environmental Protection Agency, to be sent annually until your service line is verified to be non-lead. Please share this information with anyone who drinks and/or cooks using water at this property. Property managers are required to post and share this notice with residents and tenants, as applicable.

Dear Valued Customer,
Protecting public health and safety is at the heart of the City of Richmond’s mission. Richmond’s drinking water is safe, clean and reliable and the Department of Public Utilities (DPU) works around the clock to ensure this commitment is kept.
As part of our promise to prioritize water protections, we launched the Lead Free Water Program to comply with the EPA’s Lead and Copper Rule Revisions (LCRR) and are working to identify service line materials throughout the water system. We have determined through a records review and/or field verification that either a part or all of the water pipe (called a service line) that connects your property to the water main is made from unknown material but could be lead or galvanized pipe that was previously connected to lead.
In accordance with the LCRR, we are letting you know that people living in homes with a lead service line have an increased risk of exposure to lead from their drinking water. However, we want to assure customers that DPU carefully regulates the water chemistry to ensure it always meets or exceeds federal regulations to consistently provide high-quality drinking water.

Click here to access Unknown Service Line Material Letter 2025 (EN). 

Aviso anual 2025 sobre tuberia de conexion material desconocido. 

Notice of Unknown - Likely Lead Service Line Material

*This notice contains important information about your drinking water as required by the U.S. Environmental Protection Agency, to be sent annually until your service line is verified to be non-lead. Please share this information with anyone who drinks and/or cooks using water at this property. Property managers are required to post and share this notice with residents and tenants, as applicable.

 Dear Valued Customer,

This notice contains important information about your drinking water as required by the U.S. Environmental Protection Agency Lead and Copper Rule Revisions (LCRR), to be sent annually until your service line is verified to be nonlead. Please share this information with anyone who drinks and/or cooks using water at this property. Property managers are required to post and share this notice with residents and tenants. 

BACKGROUND. Protecting public health and safety is at the heart of the City of Richmond’s mission. The water leaving the City’s Water Treatment Plant is tested regularly and contains no detectable levels of lead. Lead risk comes from water service lines between the water main and your building, and from internal plumbing fixtures. DPU provides corrosion control at the Water Treatment Plant to reduce the likelihood of exposure, however no amount of lead is safe. 

WHAT KIND OF WATER SERVICE LINE DO I HAVE? Either a part or all of the pipe that connects your property to the water main is classified as UNKNOWN – Likely Lead. People drinking water from a lead service line have an increased risk of exposure to lead from their drinking water. We encourage you to identify your service line material as soon as possible.

Click here to access Unknown - Likely Lead Service Line Material Letter 2025. 

Aviso anual 2025 sobre tuberia de conexion material desconocido puede contener plomo.

Notice of Confirmed Lead Service Line

*This notice contains important information about your drinking water as required by the U.S. Environmental Protection Agency, to be sent annually until your service line is verified to be non-lead. Please share this information with anyone who drinks and/or cooks using water at this property. Property managers are required to post and share this notice with residents and tenants, as applicable.

Dear Valued Customer, 

This notice contains important information about your drinking water as required by the U.S. Environmental Protection Agency Lead and Copper Rule Revisions (LCRR), to be sent annually until your service line is verified to be nonlead. Please share this information with anyone who drinks and/or cooks using water at this property. Property managers are required to post and share this notice with residents and tenants. 

BACKGROUND. Protecting public health and safety is at the heart of the City of Richmond’s mission. The water leaving the City’s Water Treatment Plant is tested regularly and contains no detectable levels of lead. Lead risk comes from water service lines between the water main and your building, and from internal plumbing fixtures. DPU provides corrosion control at the Water Treatment Plant to reduce the likelihood of exposure, however no amount of lead is safe. 

WHAT KIND OF WATER SERVICE LINE DO I HAVE? Either a part or all of the pipe that connects your property to the water main is classified as LEAD. People drinking water from a lead service line have an increased risk of exposure to lead from their drinking water.

Click here to access Confirmed Lead Service Line Material Letter 2025.

Aviso anual 2025 sobre tuberia de conexion plomo. 

Notice of confirmed galvanized service line (that is or was downstream of a lead service line)

*This notice contains important information about your drinking water as required by the U.S. Environmental Protection Agency, to be sent annually until your service line is verified to be non-lead. Please share this information with anyone who drinks and/or cooks using water at this property. Property managers are required to post and share this notice with residents and tenants, as applicable.

 Dear Valued Customer, 

This notice contains important information about your drinking water as required by the U.S. Environmental Protection Agency Lead and Copper Rule Revisions (LCRR), to be sent annually until your service line is verified to be nonlead. Please share this information with anyone who drinks and/or cooks using water at this property. Property managers are required to post and share this notice with residents and tenants. 

BACKGROUND. Protecting public health and safety is at the heart of the City of Richmond’s mission. The water leaving the City’s Water Treatment Plant is tested regularly and contains no detectable levels of lead. Lead risk comes from water service lines between the water main and your building, and from internal plumbing fixtures. DPU provides corrosion control at the Water Treatment Plant to reduce the likelihood of exposure, however no amount of lead is safe. 

WHAT KIND OF WATER SERVICE LINE DO I HAVE? Either a part or all of the pipe that connects your property to the water main is classified as GALVANIZED REQUIRING REPLACEMENT. People drinking water from a “galvanized requiring replacement” service line have an increased risk of exposure to lead from their drinking water because galvanized pipe can absorb lead.

Click here to access Galvanized Service Line Material Letter 2025.

Aviso anual 2025 sobre tuberia de conexion metal galvanizado requiere reemplazo.