City of Richmond Department of Public Utilities Call Center's New Operating Hours

Richmond, Va. - Beginning Monday, March 3, the Department of Public Utilities Call Center will operate Monday through Friday from 8 a.m. to 4 p.m. This modified schedule is shifting from the prior hours of closing at noon on Wednesdays, to now closing at 4 p.m. daily for ongoing training to improve customer service delivery.

The DPU Call Center is available to assist customers by phone at (804) 646-4646 or by email at dpucustserv@rva.gov. There is a five-business-day turnaround time for email requests to prioritize time for research and accuracy. 

Customers are also encouraged to visit DPU's website for billing inquiries as self-service options are available as well. 

The DPU customer walk-in centers will maintain normal operating hours Monday through Friday 8 a.m. to 5pm.m at the following locations: 

            City Hall                                                          East District Initiative
            900 E. Broad Street, Room 115                     702 N. 25^th Street

Media Advisory

Media Contact:  

Rhonda Johnson          

804-646-5463