Modified Operating Hours

Effective June 14, 2023, DPU will modify the Call Center’s operating hours to focus on improving and sustaining operational efficiencies and enhancing customer satisfaction levels. Specifically, the modified schedule will enable staff to give their undivided attention to addressing backlogs (i.e., correspondence, adjustments and estimated readings) that will help to ensure timely and accurate billing and improve response times. We recognize long hold times - but feel these modifications and efforts will be hugely impactful over the long-term.

Here’s how the “Modified Operating Schedule” will work:

Customer Letter