The Department of Public Utilities (DPU) is encouraging eligible customers behind on their water bill to apply to the Low Income Household Water Assistance Program (LIHWAP). The LIHWAP program is a temporary, federally-funded program created to assist low-income households with water and wastewater bills. LIHWAP relief will be available to eligible Virginia residents through September 1, 2023 or until funds are depleted.

Households eligible for LIHWAP assistance must have a past due water/wastewater balance and a gross household income below 150% of the federal poverty level based on household size (please visit the LIHWAP website). Priority will be given to households whose water/wastewater has been disconnected or is at risk of disconnection. Payments for clients receiving LIHWAP assistance will be made directly to DPU. Eligible households must apply by visiting www.virginialihwap.com or calling 888-373-9908.

The program is administered by the Virginia Department of Social Services (VDSS) in partnership with Promise. Promise is a modern technology solutions company that works with utilities and government agencies around the country to provide payment flexibility for households who are unable to pay their bills and streamlined relief distribution to those in need.

Application assistance is available by contacting Promise directly at 888-373-9908 between the hours of 7 a.m. to 7 p.m. Monday through Saturday. Applicants should not contact the local department of social services, as they will not be able to provide support regarding the application process. Applicants not already enrolled in an income-based program (such as LIHEAP, Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, Supplemental Security Income, means-tested veteran programs) will be required to provide evidence of household income.