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To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.

City News

Public Utilities

Water Service Line Identification Program Trainings

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The City of Richmond Department of Public Utilities will hold training sessions on Wednesday, October 2 from 11:30 am – 1:30 pm and Tuesday, October 8 from 7:30 am – 9:30 am for the Water Service Line Identification Program. All plumbers interested in assisting residents with identifying and reporting their water service lines for reimbursement must attend one of these sessions.

Please refer to the image above for details on how to register (or click here) and visit rva.gov/public-utilities/leadfreewater to learn more about the Lead Free Water Program.

Click here for the Water Service Line Survey.

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