Richmond, VA - Today, the City of Richmond received a Notice of Alleged Violation (NOAV) from the Virginia Department of Health for the localized Boil Water Advisory (BWA) in May 2025, which impacted customers in portions of the City's distribution network.

Immediately after City and DPU leadership learned of the operational issue that caused filters to clog, which impacted water production, actions were taken to ensure active communication and coordination with VDH and regional partners. DPU worked to ensure procedures for maintenance, operations, and communication were reinforced - including those outlined as recommendations in the NOAV to address all compliance concerns, which VDH acknowledges that the City has already committed to address or already addressed. DPU will continue to evaluate further enhancements.

To learn more about water regulations, visit the City Hall 101 explainer. To learn more about the work ahead and a preview of a 10-year plan for improvements to modernize utility service and ensure long-term sustainability, read here.

The City remains committed to working with VDH and regional partners to ensure it meets its mission to deliver safe and clean drinking water to the region.

• June 16, Notice of Alleged Violation, Virginia Department of Health
• June 16, Memo to File: May 2025 Boil Water Advisory at City of Richmond, Virginia Department of Health