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To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.

City News

Posted on Jun 7, 2021

City to open cooling stations June 7 – September 30, 2021

The City of Richmond will open two cooling shelter locations for residents seeking relief from the heat during the day:

  • Social Services Marshall Plaza Building, 900 E. Marshall Street, Richmond, VA
  • Southside Community Service Center, 4100 Hull Street, Richmond, VA

Both will be open from 11 a.m. to 6 p.m. Monday through Saturday from June 7 to September 30.

All visitors must wear face coverings while in the building and maintain a safe physical distance of six feet from others. Seating will be arranged for the appropriate social distancing. Pets, with the exception of service animals, are not permitted.

For more information regarding cooling assistance services, city residents should contact the city’s Department of Social Services Fuel Assistance Office at (804) 646-7046.

Elderly residents with cooling related issues should contact Adult Services at (804) 646-7367. In the event of a heat related emergency, please call 911.


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