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FAQS - DPU's Road to Recovery

… customers are encouraged to contact us to learn more about payment assistance including payment plan options. To avoid long wait times, please visit … activity, customers that are past due on their utility bill are strongly encouraged to enroll in a payment plan. …

City of Richmond Department of Public Utilities Temporarily Pauses Disconnections and Late Fees to Help with the Impacts of Federal Shutdown and LIHEAP Pause

… pause on disconnections of gas and water services for nonpayment and a suspension of all late fees for the month of … other permanent affordability programs, including:   PromisePay Payment Plans – DPU has teamed up with PromisePay to … plans for customers who have fallen behind on their utility bills. Any customer with an overdue balance can sign up for …

Heat Conservation Tips to Help Lower Heating Costs

… Gas Cost (PGC) is a component of the overall natural gas bill. This cost enables utilities to adjust on a regular … Assistance DPU customers who experience difficulty paying their natural gas bill may be eligible for bill payment assistance and are encouraged to seek help before …

Real Estate

… Estate Taxes are levied and collected for each year in two billings on all real estate located in the City not exempt … of Real Estate’s Exemption for Disabled Veterans Program   Pay Real Estate Taxes Online  Click to here to pay Real Estate Taxes online   Real Estate Tax Forms  Tax …

City DPU new utility rates effective July 1, 2025; Convenience fees eliminated

… Council, which will be in effect with the first utility bills customers receive in July 2025. These rate increases … $11.25 more per month.   In an effort to make bill payment easier, more accessible and affordable for everyone … has eliminated the convenience fee for credit card and ACH payments (effective June 30, 2025). This can amount to cost …

SOUTHSIDE PLAZA PARTIALLY CLOSED FOR EMERGENCY REPAIRS

… partially closed for City of Richmond Social Services and Bill Payment until further notice. Social Service Assistance: All … East Marshall Street) on Wednesday, July 20, 2022. Bill Payments: If you need to pay a utility bills, visit City … closed for City of Richmond Social Services and Bill Payment until further notice. Social Service Assistance: All …

MyCheckFree Retirement Announcement

… are receiving regarding the retirement of MyCheckFree, a bill payment service DPU’s billing partner Kubra utilizes. … to follow this space for updates. Information on other payment options can be found here . UPDATE 2 MyHQ is now … receiving regarding the retirement of MyCheckFree, a bill payment service DPU’s billing partner Kubra utilizes. …

Utility Talk

… DPU News Page Utility Talk   If you are having trouble paying your water utility bill, you might be eligible to receive financial assistance. … bills, are at risk of being disconnected, or struggle with paying on time, you are encouraged to apply. The program is …

Personal property tax bills available, City providing additional relief

… Personal property tax bills available, City providing additional relief Submitted … on Monday, May 23 requesting the due date for the payment of Personal Property Tax be extended to August 5, … on Tuesday, May 31 at 2:00 PM to vote on the legislation. PAY YOUR PERSONAL PROPERTY TAXES ONLINE OR BY MAIL Personal …

City Hall closed at 2:00 p.m. on Jan. 10

… patience as we work to resolve this. Residents can still pay City bills at the EDI building at 701 North 25th Street, or South … Road. As a reminder, a grace period has been extended for bill due dates.   … patience as we work to resolve this. Residents can still pay City bills at the EDI building at 701 North 25th Street, …

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CONTACT

City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

batteau

RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.