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City of Richmond Launches Upgraded RVA Business Portal for 2026

… has launched upgrades to its RVA Business Portal ( rvapay.rva.gov/bpp ), making it easier for businesses to operate, stay compliant, and pay their taxes online and on time. Business owners are … Descriptions, costs, and depreciation adjust automatically. Bill & Payment History:  View up to five years of billing …

LIHWAP Available to Eligible DPU Customers with Delinquent Water Bills

… Available to Eligible DPU Customers with Delinquent Water Bills Submitted by Latoya.Jeffers… on Tue, 11/22/2022 - … has been disconnected or is at risk of disconnection. Payments for clients receiving LIHWAP assistance will be … and government agencies around the country to provide payment flexibility for households who are unable to pay …

Concerned about high water bills?

… Concerned about high water bills? Submitted by rhonda.johnson… on Fri, 02/02/2024 - … old meter are confirmed as “PASS”, DPU offers convenient payment plans to allow you to manage your balance over time.  Please visit www.richmond.promise-pay.com   … old meter are confirmed as “PASS”, DPU offers convenient payment plans to allow you to manage your balance over …

2025 Water Crisis Recovery

… expenses including but not limited to:  Rent or mortgage payments  Non-city Utility bills  Healthcare expenses  Childcare costs  Car loan payments      The application process for the Family Crisis …

Real Estate (Property) Tax Rebate FAQ's

… - 11:16 Who is eligible to receive a rebate? Eligible taxpayers will be those who owed and/or paid real estate property tax as of the second billing of the fiscal year ending June 30, 2022. Taxpayers who paid the fiscal year 2022 real property taxes in … Who is eligible to receive a rebate? Eligible taxpayers will be those who owed and/or paid real estate …

City Highlights Year of Financial Progress in Collaboration with City Council

… of these critical portfolios.  Accurate Real Estate Tax Billing: In December 2025, the Department of Finance issued … accurate, and responsible billing. Enhancements to RVAPay Portal: In January 2026, the City launched significant enhancements to the RVA Business / RVA Pay Portal for the 2026 tax year, improving transparency, …

Why Is My Natural Gas Bill So High?

… Why Is My Natural Gas Bill So High? Submitted by Latasia.Carrin… on Wed, … Seasonal Bill Changes   Customers who experience difficulty paying their natural gas bill are encouraged to seek help … challenges.   One option is enrolling in the Equal Monthly Payment Plan (EMPP). EMPP helps reduce seasonal bill …

City Hall Finance Office To Begin Modified Business Hours On Wednesday, February 28, 2024

… items more efficiently and work on the transition to RVAPay. If you want to request a callback, please email us at … (701 North 25 th  Street) remain open and available to taxpayers wanting to pay in person. This information will be … help ensure better communication and timely and accurate billing. If you want to request a callback, please email us …

Richmond DPU Provides MyHQ Customer Portal and Payment Updates

… Richmond DPU Provides MyHQ Customer Portal and Payment Updates Submitted by destiney.parte… on Fri, … updates related to the MyHQ customer portal and automatic payments since Wednesday, July 8. Progress includes: … required by customers. (A reminder that any customer using Bill Pay through a financial institution should update their …

City of Richmond Makes Progress on Meal Tax Review

… as part of its review of the collection and application of payment for Meals Taxes. While the city strives to review … The review will be conducted by the Department of Finance’s Payment Allocation Review Committee and the results … residents to view their accounts, make payments, and get billing information in real time. Converting to this system …

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City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

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To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.