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Concerned about high water bills?

… Concerned about high water bills? Submitted by rhonda.johnson… on Fri, 02/02/2024 - … old meter are confirmed as “PASS”, DPU offers convenient payment plans to allow you to manage your balance over time.  Please visit www.richmond.promise-pay.com   … old meter are confirmed as “PASS”, DPU offers convenient payment plans to allow you to manage your balance over …

2025 Water Crisis Recovery

… expenses including but not limited to:  Rent or mortgage payments  Non-city Utility bills  Healthcare expenses  Childcare costs  Car loan payments      The application process for the Family Crisis …

Real Estate (Property) Tax Rebate FAQ's

… - 11:16 Who is eligible to receive a rebate? Eligible taxpayers will be those who owed and/or paid real estate property tax as of the second billing of the fiscal year ending June 30, 2022. Taxpayers who paid the fiscal year 2022 real property taxes in … Who is eligible to receive a rebate? Eligible taxpayers will be those who owed and/or paid real estate …

City Highlights Year of Financial Progress in Collaboration with City Council

… of these critical portfolios.  Accurate Real Estate Tax Billing: In December 2025, the Department of Finance issued … accurate, and responsible billing. Enhancements to RVAPay Portal: In January 2026, the City launched significant enhancements to the RVA Business / RVA Pay Portal for the 2026 tax year, improving transparency, …

Why Is My Natural Gas Bill So High?

… Why Is My Natural Gas Bill So High? Submitted by Latasia.Carrin… on Wed, … Seasonal Bill Changes   Customers who experience difficulty paying their natural gas bill are encouraged to seek help … challenges.   One option is enrolling in the Equal Monthly Payment Plan (EMPP). EMPP helps reduce seasonal bill …

City Hall Finance Office To Begin Modified Business Hours On Wednesday, February 28, 2024

… items more efficiently and work on the transition to RVAPay. If you want to request a callback, please email us at … (701 North 25 th  Street) remain open and available to taxpayers wanting to pay in person. This information will be … help ensure better communication and timely and accurate billing. If you want to request a callback, please email us …

City of Richmond Makes Progress on Meal Tax Review

… as part of its review of the collection and application of payment for Meals Taxes. While the city strives to review … The review will be conducted by the Department of Finance’s Payment Allocation Review Committee and the results … residents to view their accounts, make payments, and get billing information in real time. Converting to this system …

Online Payment

… Online Payment Contact the Department of Finance Phone:  (804) … 900 E. Broad Street Richmond, VA 23219 Finance Online Payments Page Welcome to the Department of Finance's Online … for the Department of Public Utilities? Please see their Billing page . PLEASE NOTE: Some customers with outdated web …

Frequently Asked Questions

… visit  the Natural Gas Safety page .   Where do I mail my payments? Mail payments to city of Richmond Department of Public Utilities, … be paid in full. If my utility service is off and I pay my bill, when can I get my service restored? Normally service …

City of Richmond Shares Application, Eligibility Details for Water Recovery Assistance through the Family Crisis Fund

… 31, 2025 Fund will provide financial assistance to directly pay bills for eligible Richmonders impacted by the water outage … bill in one of the following categories:  Rent or mortgage payments Non-City Utility bills Healthcare expenses … 31, 2025 Fund will provide financial assistance to directly pay bills for eligible Richmonders impacted by the water …

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CONTACT

City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

batteau

RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.