Posted March 26, 2025

No taxpayer information inappropriately released or compromised

Earlier this week, the City of Richmond printed and mailed property tax rebate checks to several thousand residents with an incorrect name printed on the checks. Importantly, no taxpayer information has been released or compromised in any way. The Department of Finance is in the process of cancelling and reissuing the affected checks.

The four-cent rebate, designed to benefit all Richmond property owners, is still fully secure, and there are no concerns regarding identity theft or misuse of personal data.

"I sincerely apologize for this mistake and understand the frustration it may cause for our residents," said Jamie Atkinson, Director of Revenue. "I'm working with my team to quickly rectify the error and will ensure that all affected checks are canceled and reissued with the correct information."

The City is already in the process of contacting affected residents to inform them of the error and provide additional information.

The City of Richmond encourages any residents with concerns or questions to reach out to the City's customer service team directly. Residents who received checks with incorrect names can contact RVA311 by dialing 311 or 804-646-7000 or visiting rva311.com for further assistance.