Search Results

Displaying 31 - 40 of 658

Concerned about high water bills?

… Concerned about high water bills? Submitted by rhonda.johnson… on Fri, 02/02/2024 - … old meter are confirmed as “PASS”, DPU offers convenient payment plans to allow you to manage your balance over time.  Please visit www.richmond.promise-pay.com   … old meter are confirmed as “PASS”, DPU offers convenient payment plans to allow you to manage your balance over …

Department of Public Utilities Current Bill Inserts

… Department of Public Utilities Current Bill Inserts Submitted by rhonda.johnson… on Tue, 05/05/2026 … Buckslip Natural Gas Important Notice May 2026 Bill Inserts Utility Talk - May/June  Back Office System Change Buckslip … Natural Gas Important Notice March 2026 Bill Inserts Utility Talk - Mar/Apr February 2026 Bill Inserts Back on …

City of Richmond Launches “Back on Track with DPU” Account Reset Program

… (DPU) is launching Back on Track with DPU, a limited-time utility reset program designed to help residential and … avoid service disruption and move forward with manageable payment options. The Back on Track program provides eligible … households to help make water, wastewater and natural gas bills more affordable. Eligible residential customers may …

City of Richmond Shares Application, Eligibility Details for Water Recovery Assistance through the Family Crisis Fund

… 31, 2025 Fund will provide financial assistance to directly pay bills for eligible Richmonders impacted by the water outage … following categories:  Rent or mortgage payments Non-City Utility bills Healthcare expenses Childcare costs Car loan … 31, 2025 Fund will provide financial assistance to directly pay bills for eligible Richmonders impacted by the water …

Online Payment

… Online Payment Contact the Department of Finance Phone:  (804) … 900 E. Broad Street Richmond, VA 23219 Finance Online Payments Page Welcome to the Department of Finance's Online … for the Department of Public Utilities? Please see their Billing page . PLEASE NOTE: Some customers with outdated web …

Utility Taxes

… Utility Taxes Contact the Department of Finance Phone:  … month after collection is the due date for report and payment by collectors  Penalty: 10 percent when not paid by … in the City. Why are City related taxes appearing on my bill? Or, I live in the City but see taxes for other …

Utility bills being delayed for under 5,000 customers

… Utility bills being delayed for under 5,000 customers Submitted by … on Tue, 11/04/2025 - 12:11 DPU is proactively correcting bills and reducing the average bill of impacted customers by … an equipment failure that resulted in the corruption of utility meter reading data for less than 5,000 customers on …

Mayor Proposes Major Change in Water Rates

… that residents and businesses that use more water will pay more, also known as a conservation rate structure. … will see a decrease in their water and wastewater bills,” said Mayor Jones. “This action responds to the … that residents and businesses that use more water will pay more, also known as a conservation rate structure. …

City of Richmond Delivers Personal Property Tax Bills

… City of Richmond Delivers Personal Property Tax Bills Submitted by Katie.Logan@rva.gov on Mon, 04/20/2026 - … The City of Richmond offers a convenient and secure online payment option through the enhanced RVAPay system, the City’s official payment portal. RVAPay …

I received an unexpected 2025 Second Half Real Estate Tax Bill, what should I do now?

… I received an unexpected 2025 Second Half Real Estate Tax Bill, what should I do now? Submitted by Ross.Catrow@rva.gov … Bills” to residents. These bills accurately reflect what taxpayers owe. However, for taxpayers who hold mortgages, these bills are typically sent to …

Google Search

Follow us on social!

Facebook Instagram LinkedIn YouTube

CONTACT

City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

batteau

RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.