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City Hall closed at 2:00 p.m. on Jan. 10

… City Hall is currently dealing with a significant drop in water pressure. While the exact cause hasn’t been identified … yet, it is not indicative of a larger issue with the water distribution system. City engineers are ready to … as we work to resolve this. Residents can still pay City bills at the EDI building at 701 North 25th Street, or South …

In Upcoming Weeks DPU Will Focus On Accounts With Estimated Reads

… continuing on through fall 2022, DPU will focus on gas and water accounts that are currently being billed on estimated reads.  The attention given to accounts … our focus on accurate meter reading, we ask that gas and water meters be kept clear and free from obstructions or …

City DPU new utility rates effective July 1, 2025; Convenience fees eliminated

… Council, which will be in effect with the first utility bills customers receive in July 2025. These rate increases …   Here is a breakdown of the utility rates for natural gas, water, wastewater and stormwater rates, as approved: NATURAL GAS       …   Here is a breakdown of the utility rates for natural gas, water, wastewater and stormwater rates, as approved: NATURAL …

Crossover Updates from the General Assembly

… Crossover Day .   What is Crossover?    Crossover is when bills introduced in the Virginia House of Delegates move to … are carrying important budget amendments to keep Richmond’s water infrastructure in working order. 283 #2h and 283 #3s would update Richmond’s Water Treatment Plant without increasing costs for …

Water Conservation Tips

… Water Conservation Tips Submitted by Latasia.Carrin… on Fri, … 09:45 If you are experiencing a higher-than-normal utility bill, consider the following water waste issues at home as they may be contributing to … a higher-than-normal utility bill, consider the following water waste issues at home as they may be contributing to …

Meter Reading - It's All Done Electronically Now

… collect the data necessary to send out accurate water and gas bills to customers. Years ago, it was an even more daunting task when meters were manually read by gas and water service technicians who had to walk into every yard to … collect the data necessary to send out accurate water and gas bills to customers. Years ago, it was an even …

Mayor Proposes Major Change in Water Rates

… Mayor Proposes Major Change in Water Rates Submitted by Anonymous (not verified) on Wed, … Mayor Dwight C. Jones included a major change in the city's water rate structure that encourages conservation in his … will see a decrease in their water and wastewater bills,” said Mayor Jones. “This action responds to the …

City of Richmond Combined Sewer Overflow (CSO) Program Moving Forward

… system (CSS). These pipes were made to transport both wastewater and stormwater. Today, more than one hundred fifty years later, these … These efforts have resulted in the reduction of over 3 billion gallons of combined sewer overflow (CSO) per year … system (CSS). These pipes were made to transport both wastewater and stormwater. Today, more than one hundred fifty …

Winterize Your Sprinkler System Before It’s Too Late

… pipes, flooding and expensive repairs in the spring. When water is left inside your sprinkler lines, valves or … Leaks and flooding Costly repairs in the spring Higher water bills from unnoticed damage Step-by-Step: How to Winterize … pipes, flooding and expensive repairs in the spring. When water is left inside your sprinkler lines, valves or …

Account Update

…   For other news, check out our news page: DPU News Page Water Line Map/Survey Click here to view the map that identifies the material of water service lines.  Click here to start the survey.  Click … of Public Utilities transitions to new customer service, billing and field service systems, customers will experience …

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CONTACT

City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

batteau

RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.