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City of Richmond expects 100% of Water Recovery Assistance Funds Now Fully Committed to Richmonders in Need

… City of Richmond expects 100% of Water Recovery Assistance Funds Now Fully Committed to …   Richmond, VA — The City of Richmond expects that 100% of Water Recovery Assistance funds are now fully committed to … outage — rent payments, child care costs, missed medical bills. Water Recovery Assistance through the Family Crisis …

Mayor Stoney appoints April N. Bingham to head the Department of Public Utilities

… important role. As director, she will manage the city’s water, wastewater, storm-water and streetlight utilities. Bingham will … She also served in the role of customer service manager for billing as well as meter and field services for a population … important role. As director, she will manage the city’s water, wastewater, storm-water and streetlight utilities. …

City of Richmond Launches “Back on Track with DPU” Account Reset Program

… assistance to qualified low-income households to help make water, wastewater and natural gas bills more affordable. Eligible residential customers may … assistance to qualified low-income households to help make water, wastewater and natural gas bills more affordable. …

Rules and Regulations

… Bulk and Master Meters Regulation    Customer Service and Billing Regulation Gas Air Conditioning Incentive Program …    Sewer Connection Adjustment Regulation (Flow Meter)    Water Resources Guidance Manual  Proposed Rules and …

Back On Track

…   For other news, check out our news page: DPU News Page Water Line Map/Survey Click here to view the map that identifies the material of water service lines.  Click here to start the survey.  Click … Track with DPU Behind on your City of Richmond gas or water bill? The Department of Public Utilities (DPU) is offering a …

About Us/Contact Us

…   For other news, check out our news page: DPU News Page Water Line Map/Survey Click here to view the map that identifies the material of water service lines.  Click here to start the survey.  Click … safety messages. It is distributed mostly through utility bills and is available here.  Utility Talk March 2026 …

We have our work cut out for us, Richmond

… power outage that led to flooding at the city’s water treatment plant, loss of function of our filters and pumps, the eventual loss of water service to the City and portions of the region, and a … emergency response.  And we have temporarily extended City bill payment due dates by 10-days to provide people with a …

Revised Public Information Advisory - Special City Council Meeting

… for and on behalf of the City of Richmond, to execute a Water Provider Participation Agreement between the Virginia … and the City of Richmond, for the purpose of providing water bill payments to assist low-income residential households … for and on behalf of the City of Richmond, to execute a Water Provider Participation Agreement between the Virginia …

City of Richmond Reaches Milestone to Improve Customer Service Delivery

… and increased self-service options. With Oracle Energy and Water’s “Software as a Service” (SaaS) solution set, DPU … to provide greater support to the traditional gas, water, sewer and stormwater services in the Richmond region … and processes - which will lead to a more user-friendly bill redesign. This will allow DPU to deliver a unique and …

City of Richmond's 2026 General Assembly legislative agenda

… is LOOP? A LOOP is a tax relief program that can keep tax bills stable and predictable by "locking in" a property's … would limit abusive rent increases. Budgetary Request #1: Water Treatment Plant The ask: Richmond has requested $40 … for both Fiscal Year 2027 and Fiscal Year 2028 for drinking water infrastructure improvement. The reason: Upgrading …

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CONTACT

City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

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RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.