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DPUCares Customer Support Event June 10

… DPUCares Customer Support Event June 10 Submitted by … Delay Pay Today Need financial assistance for your City of Richmond water and gas bill? Don’t Delay. Join the … H. Henderson Middle School located at 4310 Old Brook Rd, Richmond, VA 23227. Get help signing up for one of the many …

City of Richmond to Host August 19 Public Meeting on Upcoming Utility Work in Forest Hill

… City of Richmond to Host August 19 Public Meeting on Upcoming … Submitted by Latasia.Carrin… on Tue, 08/12/2025 - 11:02 Richmond, Va –The City of Richmond is hosting a virtual … and business owners will have the opportunity to hear from DPU project managers to learn more about the project scopes …

Richmond Leaders Stand in Support of Residents During Federal Shutdown

… Richmond Leaders Stand in Support of Residents During … 11/10/2025 - 09:32 Utility Relief Measures in Effect for Richmond Residents Richmond, VA -- As the federal government … during the shutdown, the City's Department of Utilities (DPU) has implemented temporary utility relief measures …

New City of Richmond Department of Public Utilities PromisePay Payment Plan Terms Effective September 1, 2025

… New City of Richmond Department of Public Utilities PromisePay Payment … Submitted by Latasia.Carrin… on Thu, 07/31/2025 - 08:55 RICHMOND, VA - Beginning September 1, 2025, updates to the … to streamline services ahead of the upcoming launch of DPU’s upgraded customer portal, designed to improve customer …

New VDH Report Aligns with HNTB After-Action Report

… to emergency preparedness and infrastructure improvements" Richmond, VA — Yesterday, April 16, the Virginia Department … address both the infrastructure and organizational needs at DPU — and I'm so glad to see that work recognized by the … independent investigation conducted by HNTB for the City of Richmond. We'll of course review it and think through the …

Utility bills being delayed for under 5,000 customers

… Submitted by Latasia.Carrin… on Tue, 11/04/2025 - 12:11 DPU is proactively correcting bills and reducing the average bill of impacted customers by nearly 15%  Richmond, VA  — On October 17, the City of Richmond’s Department of Public Utilities (DPU) identified …

City maintains safe water pressure throughout system overnight

… Ross.Catrow@rva.gov on Fri, 05/30/2025 - 08:28 May 30, 2025 Richmond, VA — Yesterday, the City of Richmond experienced a … the repair work, Richmond's Department of Public Utilities (DPU) determined that a permanent repair could not take place without an impact to Richmonders and Henrico County residents. DPU quickly …

City of Richmond Prepares for Potential Flooding Ahead of Anticipated Rainfall

… City of Richmond Prepares for Potential Flooding Ahead of … rain events forecasted for the region, the City of Richmond is actively preparing for potential flooding and … potential effects. The Department of Public Utilities (DPU) has deployed crews to inspect and clear storm drains in …

Proposed DPU Installment Payments for Single Family Residential Water or Sewer Connection Charges

… Proposed DPU Installment Payments for Single Family Residential Water … pursuant to Section 28-26 of the Code of the City of Richmond and other authority, and proposed to become … Stormwater facility located at 1801 Commerce Road, Richmond, Virginia, to hear all persons who want to comment …

City of Richmond Releases Preliminary Report from Independent Investigation of Water Outage

… City of Richmond Releases Preliminary Report from Independent … on Fri, 02/14/2025 - 06:15 Posted Feb. 14, 2025 The City of Richmond is sharing the preliminary after-action report from … more resilient.”  Added Department of Public Utilities (DPU) Interim Director Scott Morris , DBA: “Many of the water …

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CONTACT

City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

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To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.