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City of Richmond Reaches Milestone to Improve Customer Service Delivery

… City of Richmond Reaches Milestone to Improve Customer Service … by Latasia.Carrin… on Tue, 08/13/2024 - 11:42 City of Richmond Reaches Milestone to Improve Customer Service … service delivery. The Department of Public Utilities (DPU) has finalized an agreement with the Oracle Corporation …

City of Richmond DPU to Reinstate Late Fees and Resume Collection Activity

… City of Richmond DPU to Reinstate Late Fees and Resume Collection Activity … has presented tremendous challenges for us all. The City of Richmond Department of Public Utilities has been pleased to … has presented tremendous challenges for us all. The City of Richmond Department of Public Utilities has been pleased to …

City of Richmond Launches “Back on Track with DPU” Account Reset Program

… City of Richmond Launches “Back on Track with DPU” Account Reset Program Submitted by Latasia.Carrin… on … Eliminate Delinquent Balances and Avoid Service Disruption RICHMOND, Va. —  The City of Richmond Department of Public … Eliminate Delinquent Balances and Avoid Service Disruption RICHMOND, Va. —  The City of Richmond Department of Public …

City of Richmond Department of Public Utilities Call Center’s New Operating Hours

… City of Richmond Department of Public Utilities Call Center’s New … ongoing training to improve customer service delivery. The DPU Call Center is available to assist customers by phone at (804) 646-4646 or by email at dpucustserv@rva.gov . There is a five-business-day …

Richmond DPU to Host Hiring Event with On-the-Spot Job Offers

… Richmond DPU to Host Hiring Event with On-the-Spot Job Offers … Submitted by Latasia.Carrin… on Tue, 10/21/2025 - 14:05 RICHMOND, Va. (Oct. 21, 2025) — The City of Richmond Department of Public Utilities (DPU) will host a hiring event from 9 a.m. to 3 p.m. Tuesday, …

City of Richmond Department of Public Utilities Projects Earn 2025 Engineering Excellence Awards

… City of Richmond Department of Public Utilities Projects Earn 2025 … Submitted by Latasia.Carrin… on Mon, 12/29/2025 - 11:38 RICHMOND, Va. — The City of Richmond Department of Public Utilities (DPU), in partnership with TY Lin, has been recognized by the … RICHMOND, Va. — The City of Richmond Department of Public …

City of Richmond Department of Public Utilities Rolls Out Customer Service Upgrades, Cutting Wait Times and Expanding Support

… City of Richmond Department of Public Utilities Rolls Out Customer … Submitted by Latasia.Carrin… on Wed, 03/18/2026 - 09:56 Richmond, VA — The City of Richmond Department of Public Utilities (DPU) has implemented several enhancements to strengthen its … Richmond, VA — The City of Richmond Department of Public …

City of Richmond DPU meets EPA deadline for Lead and Copper Rule Regulations

… City of Richmond DPU meets EPA deadline for Lead and Copper Rule Regulations … on Wed, 10/30/2024 - 16:52 Posted on October 31, 2024 Richmond, VA – The City of Richmond Department of Public Utilities (DPU) met the October 16, 2024 deadline to submit, to the … Posted on October 31, 2024 Richmond, VA – The City of Richmond Department of Public …

City of Richmond Department of Public Utilities Call Center's New Operating Hours

… City of Richmond Department of Public Utilities Call Center's New … by Latasia.Carrin… on Fri, 02/28/2025 - 10:10 City of Richmond Department of Public Utilities Call Center's New … training to improve customer service delivery.   The DPU Call Center is available to assist customers by phone at …

Richmond E-Cycle Day Scheduled for May 13

… Richmond E-Cycle Day Scheduled for May 13 Submitted by … Commission and The Department of Public Utilities WHAT : Richmond E-Cycle Day WHEN:  Saturday, May 13 from 10 a.m. to … 3-1-1 The City of Richmond Department of Public Utilities (DPU) is a premier provider of utility service. DPU provides …

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City of Richmond
900 E Broad St
Richmond, VA 23219

 

Call us at 3-1-1
or 804-646-7000

 

RVA311.com

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RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.