City of Richmond Social Services
Marshall Plaza Building
900 E. Marshall Street
Richmond, VA
23219 USA
Customer Care Center:
Call 3-1-1
(804) 646-7212 (Outside Richmond Area)
Adult Protective Services:
(804) 646-7405
After normal business hours
(888) 832-3858
How do I apply for benefits?
Call: (855) 635-4370
www.commonhelp.virginia.gov
Fax paper application to:
(804) 646-7018
Drop Box at Marshall Plaza
(900 E. Marshall Street)
Drop Box at Southside Plaza
(4100 Hull Street)
Downtown:
Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538
South Richmond:
Southside Community Services Center
4100 Hull Street Road
Richmond, VA 23224-1745
Important Notice:
The Richmond City Department of Social Services is in the process of moving to 300 E. Franklin Street.
The department will release the Grand Opening date for that location once it has been finalized.
Additional updates will be shared as the specific timeline for the closure of Marshall Plaza is finalized.
Department of Social Services (DSS) in-person services will remain available at the Southside Community Services Center as existing in-person DSS services at the Southside Community Services Center will not be impacted during the move.
Residents needing to apply for SNAP, TANF, Medicaid, and Energy Assistance benefits can apply by:
📞 Calling 1-855-635-4370
🌐 Online at www.commonhelp.virginia.gov
📠 Faxing to 804-646-7018
📧 Emailing dss-docs@rva.gov
🏢 Visiting our Southside location in-person at 4100 Hull Street Rd.
