Richmond, VA — The City of Richmond’s Water Treatment Plant experienced an issue on Wednesday, April 23 during installation of a new fluoride pump, which led to a temporary increase in the level of fluoride in the water system for a period of five hours. Prior to this event, the fluoride system was offline for repairs. During this period, drinking water produced by the Water Treatment Plant remained safe for consumption. 

Fluoride levels detected at the Water Treatment Plant and in the distribution network were reported for April 28. Current levels of fluoride range from 0.63 mg/L to 0.7 mg/L at the City of Richmond’s Water Treatment Plant. The City has proactively flushed where necessary and monitored the fluoride levels within the entire distribution system. Sample results for Tuesday, April 29, 2025 show that all areas of the distribution system are below 2.0 mg/L and ranged from 0.60 mg/L to 1.5 mg/L. The City has notified Virginia Department of Health that the fluoride levels within the distribution system have returned to below 2.0 mg/L.  

Fluoride is an element that may be found naturally in sources of drinking water, such as ground water. Fluoride has been added to drinking water by drinking water systems to improve dental health.  

For more information on fluoride and fluoridation levels, visit the Virginia Department of Health Office of Drinking Water: https://www.vdh.virginia.gov/drinking-water/office-of-drinking-water/fluoridation/.

For more information about fluoride and potential health effects, call the EPA’s Safe Drinking Water Hotline (1-800-426-4791).   

Posted on Monday, April 28, 2025

Richmond, VA — The City of Richmond's Water Treatment Plant experienced an issue on Wednesday, April 23 during installation of a new fluoride pump, which led to a temporary increase in the level of fluoride in the water system for a period of five hours. Prior to this event, the fluoride system was offline for repairs. During this period, drinking water produced by the Water Treatment Plant remained safe for consumption.

Fluoride levels detected at the Water Treatment Plant were 2.67 milligrams per liter (mg/L) which is below the Maximum Contaminant Level (MCL) of 4.0 mg/L, the highest level that is allowed in drinking water by the U.S. Environmental Protection Agency (EPA). The optimal target level of fluoride is 0.7 mg/L.

The fluoride levels detected today at the Hanover point of entry was 1.6 mg/L; the level at Henrico was 1.19 mg/L; the highest level at Chesterfield was 1.21 mg/L. Current levels of fluoride range from 0.4 mg/L to 0.7 mg/L at the City of Richmond's Water Treatment Plant. At no point did samples collected in the distribution system indicate the fluoridation level exceeded the MCL of 4.0 mg/L within the region.

Although the Department of Public Utilities is currently in the process of creating new standard operating procedures for the Water Treatment Plant, plant staff did not notify the Virginia Department of Health within the required 24-hour period.

"I'm disappointed with our failure to communicate. This incident damages the work we're doing to rebuild trust — not only with the residents of Richmond, but our communities, and our regional partners, including Henrico, Chesterfield, and Hanover. We must do better," said Mayor Danny Avula.

While long-term exposure to elevated levels of fluoride can be unsafe, this incident is considered an acute exposure. See below for language from the EPA for chronic fluoride exposures. Drinking water provided by the Water Treatment Plant remains safe to drink.

Special Notice

When there is a secondary MCL greater than 2.0 mg/L, waterworks are required to provide a special notice to customers. This special notice about the City of Richmond's drinking water serves to address the potential related to cosmetic dental problems that might affect children under nine years of age. At low levels, fluoride can help prevent cavities, but children drinking water containing more than 2 milligrams per liter (mg/L) of fluoride may develop cosmetic discoloration of their permanent teeth (dental fluorosis). The City of Richmond has tested the fluoride levels within the distribution system and confirmed that the level in the nine pressure zones for the distribution system are between 1.00 mg/L and 2.94 mg/L. The City is actively flushing the pressure zones where the fluoride mg/L is above 2.0.

Dental fluorosis, in its moderate or severe forms, may result in a brown staining and/or pitting of the permanent teeth. This problem occurs only in developing teeth, before they erupt from the gums. Children under nine should be provided with alternative sources of drinking water or water that has been treated to remove the fluoride to avoid the possibility of staining and pitting of their permanent teeth. You may also want to contact your dentist about proper use by young children of fluoride-containing products. Older children and adults may safely drink the water.

Fluoride is an element that may be found naturally in sources of drinking water, such as ground water. Fluoride has been added to drinking water by drinking water systems to improve dental health.

For More Information

• For more information on fluoride and fluoridation levels, visit the Virginia Department of Health Office of Drinking Water: https://www.vdh.virginia.gov/drinking-water/office-of-drinking-water/fluoridation/.
• For more information about fluoride and potential health effects, call the EPA's Safe Drinking Water Hotline (1-800-426-4791).

Posted Feb. 17, 2025

Some City parks closed, and residents encouraged to sign up for Richmond Ready Alerts to stay informed.

The City of Richmond Department of Public Utilities will activate the Dock Street floodwall as a cautionary measure due to the recent heavy rainfall. Dock Street will be closed between 17th and 21st Streets while the floodwall is activated, with detours in place. The floodwall and impacted streets will re-open once the water recedes.

The Department of Public Utilities has and will continue to perform other measures to help lessen the impact caused by heavy rainfalls. Bosher's Dam has been closed, as have several of the floodwall's interior gates, with no impacts to the public. DPU actively cleans storm drains in areas prone to flooding and are always prepared to respond to flooded inlets or drain. Residents and businesses are also encouraged to assist by keeping drains free of debris such as trash, sediment, cigarette butts, leaves, and lawn clippings. Inlets that are full of trash have reduced capacity to take the stormwater away and can cause flooding, driving hazards, and property damage even during small rain events.

DPU will continue to monitor the river levels and take appropriate action to mitigate flooding impacts. For more information on the City's floodplain management, visit: https://www.rva.gov/public-utilities/stormwater-management.

City Parks closures

The Department of Parks, Recreation and Community Facilites has also closed the parking areas at Pony Pasture and Huguenot Flatwater through Tuesday. The Belle Isle service access road next to Hollywood Rapids has also been closed for safety reasons.

Inclement & overflow shelters

The Inclement Weather Shelter (IWS) will operate continuously from 8 a.m. Wednesday, Feb. 19 and close at noon on Saturday, Feb. 22 due to severe weather conditions. The IWS is located at 1900 Chamberlayne Parkway. The regular hours of operation are daily from 5 p.m. until 8 a.m. The IWS is for single men and women and can accommodate service animals. All guests will be provided a cot, dinner, snack, and breakfast. Admission is first come, first served. Due to a limited number of spaces (66 men and 44 women) you may call the Salvation Army for availability at 804-653-5707.

The Overflow Weather Shelter will open and operate continuously from 10 a.m. Wednesday, Feb. 19 and close at noon on Saturday Feb. 22. The Overflow Shelter is located at 900 E. Marshall Street. The Overflow Weather Shelter can accommodate 60 guests including families. Depending on weather conditions the days/hours of operation may be extended.

Richmond Ready Alerts

Richmond Ready Alerts Residents are encouraged to sign up for the new Richmond Ready Alerts system that can send information to users via text, e-mail, phone, or through an app about severe weather, fires, floods, missing persons, and other crucial public safety updates. Learn more: rva.gov/richmondreadyalerts. 

Department of Public Utilities celebrates 50 Years of the Safe Drinking Water Act

December 2024 marks the 50^th anniversary of the Safe Drinking Water Act (SDWA) – a law that established national standards for the quality of drinking water and regulations for public water suppliers. This groundbreaking law has ensured public health and safety since it was passed on December 16, 1974. The law also increased emphasis on providing information about the quality of drinking water to the Environmental Protection Agency (EPA) and the public at large.

Over the past 50 years, the SDWA has made significant strides in guaranteeing access to safe, clean drinking water for millions of Americans. It has established water quality standards, reduced harmful contaminants and supported water systems of all sizes in delivering safe water to their communities.

The City of Richmond Department of Public Utilities has worked to invest in advanced water treatment technologies, upgrade aging infrastructure, replace lead service lines, educate the public about water safety and surpass the quality standards of our drinking water. These efforts align with the spirit of the Safe Drinking Water Act and its mission to protect public health.

As we celebrate this milestone, DPU also celebrates our own successes in the water sector as well as our water professionals who work around the clock to keep Richmond’s water safe, clean and reliable. We also invite the community to reflect on the importance of safe drinking water and the role everyone plays in protecting this essential resource.

For more information about the Safe Drinking Water Act and our work in the community follow us on X and Facebook @RichmondDPU.

Click here to view the entire Safe Drinking Water Act Timeline. 

Posted on October 31, 2024

Richmond, VA – The City of Richmond Department of Public Utilities (DPU) met the October 16, 2024 deadline to submit, to the Virginia Department of Health (VDH), an inventory map that identifies the material of water service lines. This deadline is part of the U.S. Environmental Protection Agency’s (EPA) Lead and Copper Rule Revisions (LCRR), which requires a continued focus on eliminating lead lines across the nation.

The interactive map, available to the public since March 2024, identifies what is known about the material of the service lines that deliver drinking water to homes and businesses. The City has been building this map for the past two years, primarily using information obtained from City records. However, customer action is needed to help in this identification process by the completion of a survey. This on-line survey, which takes on average 10 minutes to complete, requests information on the customer owned, water service line material. This vital information will aid in development of a long-term, lead replacement plan. This replacement plan will define the effort needed to meet EPA’s regulations requiring that all lead pipes be replaced within 10 years.

DPU is sending 85,000+ letters to Richmond residents beginning TODAY as part of the LCRR regulations. The requirement states the City must notify persons served at properties where the service line material is unknown or confirmed to be lead or galvanized within 30 days of the map submittal. These letters are required annually, which is why we are continuing to strongly encourage customers to complete the survey.

“The Department of Public Utilities takes its mission to provide safe, clean and reliable drinking water to its customers very seriously. We play a critical role in ensuring the public health of our community is always foremost and eliminating lead service lines is part of our mission work,” says April Bingham, DPU senior director.

Richmond’s drinking water has always met and usually exceeds standards set by EPA and VDH. DPU continuously monitors the safety of its drinking water, with continuous testing for numerous substances. The results of these tests are shared with VDH monthly and published annually in the City’s Consumer Confidence Report.

We remind citizens that eliminating the risk of lead getting into drinking water is a shared responsibility. Richmond’s drinking water does not contain lead when it leaves the treatment plant. Rather, instances of lead in water can occur from water service lines made of lead as well as internal plumbing materials. A portion of each water service line is owned by the City (public), and a portion is owned by the property owner (private).  

The City will continue work to eliminate the risk of lead from drinking water. More information on lead in water or the Lead Free Water Program can be found here or by calling the 804-646-8600.