Contact Us

900 E. Broad St., Suite 902
Richmond, VA 
23219 USA 

Fax: 804-646-6856 

Employee Relations 

The City of Richmond strives to offer all employees a safe, productive and comfortable workplace. Employees are encouraged to communicate with their supervisors and co-workers to ensure that the workplace will be comfortable for all.

When additional support is needed in working with supervisors or other employees, staff members of the Human Resources Department are available to answer employee questions about policies and procedures and to assist in situations where conflicts or differences arise.

The goal of the Employee Relations Program is to provide timely and comprehensive consultation, investigation, and resolution of grievances, disciplinary actions, and complaints to the organization so that actions comply with laws, regulations and policies.

The City of Richmond has a Personnel Board that hears grievances for classified employees.

The city's Personnel Rules and Administrative Regulations provide excellent guidance for supervisors in dealing with many employee issues. Additional resources are available by contacting the HR Solutions Center.

When differences between co-workers cannot be resolved, the city's Mediation Program or Dispute Resolution Process may be utilized. Mediation is a voluntary, confidential and non-adversarial method of settling disputes in which a neutral party assists the parties in negotiating a mutually beneficial and agreeable settlement.

The city recognizes the impact personal problems may have on an employee's work performance, attendance and conduct. In order to provide assistance with these problems, the city offers professional counseling services through a contracted Cigna Employee Assistance Program (EAP). This service is available to all household members, as well as employees.

The EAP program is available to help those who are experiencing difficulties with work, family, finances or other areas of their lives. Employees may be referred through their agency or they may utilize the employee assistance services voluntarily. EAP can be reached by calling 1-877-622-4327 or by going to and entering your employer ID: COR.

For other questions regarding these programs, please call (804) 646-5660.