The City of Richmond is expanding the types of service requests residents can submit through RVA311, making it easier than ever to report issues and request assistance related to the city's parks, trails, cemeteries, and community gardens.

New request categories will include issues related to cemetery concerns or community garden needs. Previously, residents could only submit information about trail conditions or an issue at a park.

"Richmond's parks, trails, cemeteries, and community gardens are important community assets that residents use and care about every day," said Chris Frelke, Director of Parks, Recreation and Community Facilities. "Expanding RVA 311 gives residents a simple, convenient way to report concerns and request assistance, while helping our staff respond more efficiently and effectively. This enhanced service allows us to better maintain these spaces and ensure they remain safe, accessible, and welcoming for everyone."

This expansion of 311 strengthens the City's commitment to delivering responsive, accessible customer service by providing a convenient, centralized platform for residents to connect with local government. It also enhances the City's ability to track requests, identify maintenance priorities, and coordinate timely responses, helping ensure public spaces remain safe, welcoming, and well-maintained for all.

"RVA 311 is designed to make it easier for residents to connect with City services and get the assistance they need," said Pete Breil, Director of Citizen Service and Response. "By expanding service request options to include parks, trails, cemeteries, and community gardens, we're creating a more seamless customer experience and providing residents with a single, reliable place to report concerns, track progress, and stay informed throughout the resolution process. This enhancement helps us better understand community needs and respond more effectively."

"Residents should have an easy and reliable way to report issues in the public spaces they use every day," said Mayor Danny Avula. "By expanding RVA311 to include parks, trails, cemeteries, and community gardens, we're making City government more responsive while helping to ensure those important community assets remain safe, welcoming, and well-maintained."

For more information about RVA311 or to submit a request, visit www.rva311.com or download the app from the Google Play Store or Apple’s App Store.