Richmond, VA — In the overnight hours, at approximately 1:30 a.m., the Department of Public Utilities (DPU) noticed through standard monitoring processes low water pressure in the distribution system. Crews responded and confirmed a water main break on a 36” line that runs parallel to the canal. As a result, customers in some portions of the City were impacted and experienced low or no pressure, resulting in no water for a period of time for some users. 

DPU crews were able to isolate the main and restore water to some impacted customers within a few hours. Some customers are still experiencing low pressure; DPU is working continuously to restore pressure. It is important for customers to know that drinking water remains safe.  

DPU coordinated with regional partners and diverted flow from Henrico to allow crews to assess the underlying problem. DPU’s initial assessment shows that extensive repairs will be needed, and are expected to take several weeks. During that time, we will continue to maintain service to all users, and water disruption is not anticipated. DPU will update customers through CivicReady and on RVA.gov as more information becomes available.  

DPU continues to coordinate with its regional partners and may adjust system operations further to address any localized pressure concerns. 

This was an isolated water main break and all water pressure remained safe throughout. Drinking water remains safe.  

For the most up-to-date information on utility work impacts in their area, citizens are encouraged to sign up for CivicReady to receive alerts. 

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A CivicReady alert was dispatched at 2:36 a.m. reporting a water main break at the Trafford Pump Station and Westhampton Pump Station. As further assessment was conducted, the specific location of the water main break was determined.